Anthony Hancock
Madison,OH
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader
Dollar General
Madison, OH
04.2026 - Current
- Led team in executing daily operations, ensuring efficient workflow and adherence to company policies.
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Sales Associate
Shell Gas Station
Madison, OH
06.2024 - 04.2026
- Processed customer transactions accurately and efficiently at point-of-sale systems.
- Maintained cleanliness and organization of store environment to enhance shopping experience.
- Assisted in inventory management, ensuring stock levels met customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided excellent customer service, resolving inquiries and enhancing satisfaction levels.
Sales Associate
Dollar Tree
Madison, OH
02.2022 - 05.2024
- Collaborated with team members to streamline workflows and improve service delivery efficiency.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Information And Communication Technology
Lakeland Community College
Willoughby, OHHigh School Diploma -
Ohio Digital Learning
Maumee, OH06-2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Goal oriented
- Client service
Certification
Certificate in IT received December 2025
Timeline
Team Leader
Dollar General
04.2026 - Current
Sales Associate
Shell Gas Station
06.2024 - 04.2026
Sales Associate
Dollar Tree
02.2022 - 05.2024
Information And Communication Technology
Lakeland Community College
High School Diploma -
Ohio Digital Learning