Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative

Anthony Hankins

Management, Author, Media Personality
Irving,TX

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work History

Technical Support Representative

Reuters Financial Software
Irving, United States
03.2020 - 03.2022
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Assisted in the implementation of tax software and tax law via the use of the Ultra Tax program to clients via a mobile service.

Front-End Manager

Saltgrass Steakhouse, Landry's
Irving, TX
05.2014 - 01.2020
  • Oversaw cashier operations, bookkeeping and security.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Developed and implemented robust training and mentoring strategies.
  • Reviewed financial reports and trend forecasts.

Education

High School Diploma -

Capital City Independent Studies
Sacramento
09.1999 - 06.2004

Skills

    Data recovery

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Accomplishments

  • Participated in various incentive programs and contests designed to support achievement of production goals.
  • Supervised team of 40 staff members.
  • Implementation of a inventory system created in a one week period that is now a standard long after employment.
  • Self-Published Author

Timeline

Technical Support Representative

Reuters Financial Software
03.2020 - 03.2022

Front-End Manager

Saltgrass Steakhouse, Landry's
05.2014 - 01.2020

High School Diploma -

Capital City Independent Studies
09.1999 - 06.2004

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Anthony HankinsManagement, Author, Media Personality