Anthony Hankins
Management, Author, Media Personality
Irving,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Technical Support Representative
Reuters Financial Software
Irving, United States
03.2020 - 03.2022
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Assisted in the implementation of tax software and tax law via the use of the Ultra Tax program to clients via a mobile service.
Front-End Manager
Saltgrass Steakhouse, Landry's
Irving, TX
05.2014 - 01.2020
- Oversaw cashier operations, bookkeeping and security.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Developed and implemented robust training and mentoring strategies.
- Reviewed financial reports and trend forecasts.
Education
High School Diploma -
Capital City Independent Studies
Sacramento 09.1999 - 06.2004
Skills
Data recovery
Desktop support
Software diagnosis
PC component diagnostics
Network diagnostics
Videoconferencing
Issue troubleshooting
Norton Antivirus software
Technical Support
Application support
Ticket support system management
Account management
Customer service expert
Complaint resolution
Windows 10
Accomplishments
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Supervised team of 40 staff members.
- Implementation of a inventory system created in a one week period that is now a standard long after employment.
- Self-Published Author
Timeline
Technical Support Representative
Reuters Financial Software
03.2020 - 03.2022
Front-End Manager
Saltgrass Steakhouse, Landry's
05.2014 - 01.2020
High School Diploma -
Capital City Independent Studies
09.1999 - 06.2004