Anthony Harrelson
Liberty,MO
Summary
Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Manager, 3PL Solutions
Scarbrough Global
11.2021 - 04.2025
- Developed relationships with nine new staff members, and assisted existing staff members in their career development
- Negotiate Less-than-Truckload (LTL), Full Truck Load (FTL) and Drayage pricing with carriers and clients.
- Worked with members from the different Scarbrough companies in developing new ideas, improving cross company communication, and TMS training
- Headed the search for a new transportation management system (TMS) and lead the implementation process
- Trained customers, in how to use the customer portal for booking and tracking of their shipments
- Assisted the account receivable and account payable departments with billing discrepancies
Domestic Transportation Manager
Scarbrough Transportation
01.2018 - 11.2021
- Negotiated LTL tariffs and Full Truck Load pricing to optimize shipping costs.
- Assisted customers with domestic and cross-border shipments to Canada and Mexico.
- Fostered relationships with six new staff members, enhancing career development for existing personnel.
- Collaborated with multiple departments, including Scarbrough International, Scarbrough Warehousing and Scarbrough Logistics, to drive new initiatives.
- Led implementation of a new transportation management system to streamline operations.
Customer Service Representative
Scarbrough Transportation
05.2016 - 01.2018
- Trained and developed two new customer service representatives in proper shipment handling techniques for domestic and cross-border deliveries.
- Maintained accurate records of customer interactions, including names, addresses, phone numbers, and shipment details.
- Coordinated less-than-truckload (LTL) and full truckload (FTL) shipments for customer orders.
- Processed customer quote requests, addressed inquiries, provided tracking updates, and resolved issues promptly.
Customer Service, Account Manager, Driver Manager
OrTran
12.2006 - 03.2016
- Maintained accurate records of customer interactions, including names, addresses, and shipments.
- Resolved customer inquiries promptly to enhance satisfaction and retention.
- Trained new customer service representatives on effective shipment handling protocols.
- Fostered strong client relationships to boost customer loyalty and retention.
- Managed load planning, ensuring compliance with HOS regulations for 30 over-the-road drivers.
- Completed TIA's Certified Transportation Broker (CTB) Program to enhance industry knowledge.
Education
Bachelor of Science - Biology
Missouri Valley College
Marshall, MOSkills
- Professional and courteous demeanor
- Logistics operations management
- Operations management
- Cross-functional collaboration
- Team coordination
- Team leadership and building
- Microsoft Office proficiency
- Time management
- Customer service excellence
- Problem resolution and troubleshooting
- Task delegation
Accomplishments
Received OrTran's 'Kate Carter - Dedicated to Excellence’ Award
Certification
Certified Transportation Broker (CTB)
Timeline
Senior Manager, 3PL Solutions
Scarbrough Global
11.2021 - 04.2025
Domestic Transportation Manager
Scarbrough Transportation
01.2018 - 11.2021
Customer Service Representative
Scarbrough Transportation
05.2016 - 01.2018
Customer Service, Account Manager, Driver Manager
OrTran
12.2006 - 03.2016
Bachelor of Science - Biology
Missouri Valley College
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