Summary
Overview
Work History
Education
Skills
Timeline
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Anthony Hassaan Sr.

Howell

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Assistant Service Manager

Raceway Kia
08.2021 - Current
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear processes.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, achieving goals of Elite status following manufactures requirements.
  • Work aside of engineers to diagnose and solve manufacture defects to correct customers concerns.

Service Manager

Miller Buick GMC
11.2019 - 07.2021
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Monitored service staff performance and provided feedback for improvement.
  • Maintained records of service transactions and customer feedback for future reference.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated to other team members.

Parts Manager/Wholesale Manager

Toms River Volkswagen
11.2016 - 10.2019
  • Supervised and trained staff on product knowledge and customer service.
  • Ordered parts for customers, repair shops, and service departments for use in Volkswagen/Mitsubishi equipment.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences or concerns.
  • Managed 500k in inventory with yearly Inventory from outside company for correction with minimum corrections.
  • Partnered with managers to implement operational enhancements for paperwork processing.
  • Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.
  • Cultivated strong relationships with vendors to maintain and improve levels of customer service.

Education

High School Diploma -

Ocean Township High School
Oakhurst, NJ
06.2005

Skills

  • ASE Certification
  • Genuine Hospitality and Accommodation
  • Technical Troubleshooting
  • Very strong in Multi tasking
  • Great Communication skills
  • mechanically inclined (diagnostics, engine and trans repair and removal, multiple car line experience at high level)
  • Employee Relations
  • Establishing Vision
  • Positive Reinforcement
  • Maintenance and Repair
  • Vendor Sourcing
  • Employee Supervision
  • Staff Motivation
  • Efficient Sales Transactions
  • Amazing to be around with high energy

Timeline

Assistant Service Manager

Raceway Kia
08.2021 - Current

Service Manager

Miller Buick GMC
11.2019 - 07.2021

Parts Manager/Wholesale Manager

Toms River Volkswagen
11.2016 - 10.2019

High School Diploma -

Ocean Township High School

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Anthony Hassaan Sr.