ANTHONY HAYES
Customer Driven Insurance Professional
Arlington,TX
Summary
Service-oriented professional skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
12
12
years of professional experience
Work History
Claims Specialist
State Farm
3 2023 - Current
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Streamlined documentation workflow, enabling quicker claim resolution and enhancing customer satisfaction.
- Achieved performance targets consistently through attention to detail, effective time management, and strong decision-making abilities.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Negotiated settlements with claimants and attorneys, achieving favorable outcomes for all parties involved.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Provided expert advice on complex claim issues, aiding in resolution of high-stakes disputes.
Underwriter
LOANDEPOT (WHOLESALE)
03.2021 - Current
- Consistently rank in Top 5% of the 100 most productive underwriters for 9 consecutive months in 2022
- Maintain > 98% pre-funding quality control score by carefully analyzing applications for pre-closing errors
- Utilize AUS and Empower systems to evaluate credit scores, income history, debt ratio, and loan-to-value ratio
- Process 8-10 Purchase Agreements each day by verifying that mortgages complied with FNMA, FHLMC rules
- Analyze clients’ financial histories, including assets, deposits, appraisals, undisclosed liabilities, and losses
- Cultivate excellent relationships with broker partners to ensure timely inquiry resolution and loan processing
- Perform system analyses regularly to recommend policy changes that would improve client relations
HOME EQUITY UNDERWRITER
J.P. MORGAN CHASE
06.2013 - 03.2021
- Processed 12 plus loans each day by meticulously calculating and validating income, credit, capacity, and collateral
- Achieved > 95% of Productivity KPI, and helped 53% of team improve their metrics by assisting with workloads
- Confirmed state and federal lien positions and subject property to ensure investor requirements were met
- Played integral role in evaluating approvals against established bank and government lending standards
- Fully owned all pre-closing information validation and analysis stages, and prepared closing documentation
SENIOR MORTGAGE OPERATIONS SPECIALIST
J.P. MORGAN CHASE
05.2012 - 06.2013
- Helped lead team of 15-20 specialists in rapidly processing foreclosure backlog caused by financial collapse
- Process and execute legal, sworn documents, and monitor foreclosure processes for defaulted mortgages
- Reconciled all factual information on foreclosure submissions with the final foreclosure referral for execution
- Attained Vice Presidential Signing Authority certification for judicial foreclosures requiring court processing
- Ensured that all foreclosures complied with various governmental, judicial, and investor protocols
- Managed relationships with attorneys partnered with JP Morgan Chase within judicial foreclosure states
Education
High School Diploma -
BOOKER T. WASHINGTON HIGH SCHOOL
05.2001 -
Skills
Accident Investigations
Documentation Review
Settlement determinations
Coverage assessments
Verbal Communication
Claims analysis
Claims Investigation
Microsoft Office
Claims Processing
Policy Interpretation
Customer Service
Claims adjustment
Affiliations
- Toastmasters (2018 to 2020)
- Texas Young Professionals: Dallas Chapter
Timeline
Underwriter
LOANDEPOT (WHOLESALE)
03.2021 - Current
HOME EQUITY UNDERWRITER
J.P. MORGAN CHASE
06.2013 - 03.2021
SENIOR MORTGAGE OPERATIONS SPECIALIST
J.P. MORGAN CHASE
05.2012 - 06.2013
High School Diploma -
BOOKER T. WASHINGTON HIGH SCHOOL
05.2001 -
Claims Specialist
State Farm
3 2023 - Current