Anthony Hayes
Chicago,IL
Summary
Dynamic and customer-focused professional with extensive experience as a Medical Courier at Walters Courier LLC. Proven expertise in HIPAA compliance and efficient navigation, ensuring timely and secure deliveries. Recognized for exceptional problem-solving skills and a commitment to customer satisfaction, fostering lasting client relationships and enhancing service quality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Courier
Roadie
05.2023 - Current
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
- Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
Owner
Family Business Hauling & More Llc
03.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Medical Courier
Walters Courier LLC
01.2018 - 03.2020
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Assisted in training new couriers on company protocols, safety procedures, and route navigation techniques.
Education
High School Diploma - General Studies
Orr Academy High School
Chicago Skills
- Punctuality
- GPS technology
- Load organization
- Vehicle maintenance
- Route planning
- Tech-savviness
- Deadline adherence
- Efficient navigation
- Customer service
- Attention to detail
- Time management
- Problem-solving
- Time sensitive deliveries
- HIPAA compliance
Certification
Hippa and blood borne pathogens certification
OSHA certified
Timeline
Delivery Courier
Roadie
05.2023 - Current
Owner
Family Business Hauling & More Llc
03.2020 - Current
Medical Courier
Walters Courier LLC
01.2018 - 03.2020
High School Diploma - General Studies
Orr Academy High School
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