Anthony Hendrix
Houston,TX
Summary
Dedicated and technically driven IT support professional with formal training in computer hardware, operating systems, troubleshooting, and technical support through a Computer Technician certification program. U.S. Army veteran with 10+ years of experience in operations, equipment diagnostics, logistics, customer service, and team leadership in high-pressure environments. Proven ability to troubleshoot complex issues, adapt quickly to new systems, and deliver clear, effective support to end users and teams. Strong background in problem-solving, attention to detail, and maintaining operational accuracy under strict deadlines. Seeking a Help Desk or IT Support role where hands-on technical skills, reliability, and strong communication can contribute to efficient and high-quality IT service delivery.
Overview
12
12
years of professional experience
Work History
Ready Mix Driver
Cemex
06.2024 - 01.2026
- Troubleshoot equipment and operational issues to minimize downtime and maintain productivity.
- Perform inspections and preventative maintenance to ensure safety and reliability.
- Maintain accurate logs and documentation with strong attention to detail.
- Communicate effectively with customers, dispatch, and field teams in fast-paced environments.
- Deliver strong customer service and resolve problems efficiently under pressure.
Ready Mix Driver
Lauren Concrete
06.2020 - 01.2024
- Diagnosed operational issues and supported efficient daily logistics.
- Maintained compliance with safety standards and company procedures.
- Managed multiple priorities independently while meeting strict deadlines.
- Built strong customer relationships through dependable service and communication.
Ready Mix Driver
Martin Marietta
12.2018 - 02.2020
- Conducted inspections and identified equipment issues requiring maintenance or troubleshooting.
- Collaborated with teams to resolve operational challenges efficiently.
- Demonstrated reliability, accountability, and attention to detail in high-demand environments.
Motor Transport Operator
U.S Military
06.2014 - 12.2018
- Operated and maintained military vehicles and equipment in high-pressure environments.
- Led teams during logistics operations while enforcing safety and operational standards.
- Troubleshot equipment issues and maintained detailed operational documentation.
- Trained personnel on procedures, equipment usage, and mission readiness.
- Developed leadership, communication, and problem-solving skills transferable to IT support roles.
Education
Commercial Drivers License -
Troops into Transportation
High School Diploma - undefined
Baumholder American HS
Certificate As Computer Technican -
California Institute of Applied Technology
San Diego, CA05-2026
Skills
- Technical Support & Help Desk Support
- Windows Operating Systems
- Computer Hardware Troubleshooting
- Software Installation & Configuration
- Basic Networking Fundamentals
- Remote Troubleshooting & System Diagnostics
- Device Setup, Maintenance & User Support
- Microsoft Office Suite
- Technical Documentation & Ticket Support
- Customer Service & Communication
- Problem Solving & Analytical Thinking
- Attention to Detail
- Time Management & Multitasking
- Leadership & Team Collaboration
- Adaptability & Fast Learning
- Safety Compliance & Operational Support
Timeline
Ready Mix Driver
Cemex
06.2024 - 01.2026
Ready Mix Driver
Lauren Concrete
06.2020 - 01.2024
Ready Mix Driver
Martin Marietta
12.2018 - 02.2020
Motor Transport Operator
U.S Military
06.2014 - 12.2018
High School Diploma - undefined
Baumholder American HS
Commercial Drivers License -
Troops into Transportation
Certificate As Computer Technican -
California Institute of Applied Technology