Anthony Hernandez
Hometown,IL
Summary
Skilled Premises Technician and Production Foreman with a proven track record at companies like AT&T, enhancing customer satisfaction and team productivity. Expert in telecommunications, electrical wiring, and customer service, I increased on-time delivery rates significantly. My leadership and hands-on training skills have contributed to long-term productivity and profitability growth.
Overview
23
23
years of professional experience
Work History
Premises Technician
AT&T
Bedford Park, Il
01.2014 - Current
- Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
- Maximized team productivity through collaboration with colleagues on complex installation or repair projects.
- Read and deciphered graphs and blueprints.
- Supported new hires by sharing expertise on best practices for efficient installations or repairs, contributing to overall team success.
- Responded to service requests during and after business hours.
- Demonstrated flexibility in adapting to changing client needs or project requirements without sacrificing quality or efficiency.
Production Foreman
Lubrizol Advanced Materials
McCook, Il
11.2001 - 06.2013
- Mentored new employees, providing them with hands-on training and guidance for successful job performance.
- Assisted upper management with strategic planning to meet long-term objectives in productivity and profitability growth.
- Increased on-time delivery rates through effective scheduling, planning, and coordination among departments.
- Organized weekly meetings with team members to review progress, address concerns, and set goals for continued improvement.
Skills
- Hand tool proficiency
- Customer service experience
- Management experience
- Network configuration
- Wireless networking
- Telecommunications
- Electrical wiring
- Equipment troubleshooting
- Cable installation
- Ladder safety
- Troubleshooting and repair
- Work order completion
- Installation and maintenance
Timeline
Premises Technician
AT&T
01.2014 - Current
Production Foreman
Lubrizol Advanced Materials
11.2001 - 06.2013