Anthony Hernandez
Redlands,CA
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction through collaboration and discipline.
Overview
4
4
years of professional experience
Work History
Specialty Rides Operator
Live Oak Canyon Pumpkin Patch
07.2022 - 09.2023
- Maintained and operated specialty rides, providing exceptional customer service, supervising riders, and ensuring their safety
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Collaborated with team members to streamline operations during peak seasons, improving overall productivity.
Host
Denny's
02.2024 - 07.2024
- Greeted and seated guests efficiently, ensuring a positive first impression.
- Managed reservation systems to optimize seating arrangements during peak hours.
- Handled guest inquiries and complaints with professionalism to maintain satisfaction levels.
- Monitored dining area for cleanliness, ensuring adherence to health and safety regulations.
- Collaborated with kitchen staff to coordinate timely meal preparation and service flow.
Customer Service Representative
Stater Brothers Markets
11.2024 - Current
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Collaborated with team members to enhance product knowledge and improve service standards.
- Utilized point-of-sale systems to process transactions efficiently and accurately.
- Assisted in training new staff on customer interaction protocols and company policies.
- Maintained cleanliness and organization of store displays to enhance shopping experience.
Education
High School Diploma -
Redlands High School
Redlands, CA06-2024
Skills
- Customer service
- Critical thinking
- Customer relations
- Payment processing
- Team collaboration
- Effective time management
- Dependable and responsible
- Active listening
Timeline
Customer Service Representative
Stater Brothers Markets
11.2024 - Current
Host
Denny's
02.2024 - 07.2024
Specialty Rides Operator
Live Oak Canyon Pumpkin Patch
07.2022 - 09.2023
High School Diploma -
Redlands High School