Anthony Hershiser
Ashland,AR
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
President
ARH Financial, LLC
06.2023 - Current
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
Automotive Finance Manager
Bill Harris CDJ
04.2018 - 01.2023
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
Automotive Service Manager
Fitzgeralds Body Shop
09.2017 - 04.2018
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Achieved 85% increase in productivity in fixed operations, parts and service department.
Automotive Sales
Joyce Buick Gmc
06.2015 - 07.2016
- Maintained detailed records of all customer interactions using CRM software; enabling effective follow-ups leading to increased conversions.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined sales processes to improve efficiency, ensuring timely completion of paperwork and vehicle delivery.
- Answered telephone and email inquiries from potential customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
Automotive Technician
Sharpnack Ford
04.2011 - 06.2015
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Education
High School Diploma -
Willard High School
Willard, OH08.2007
Skills
- Leadership Team Building
- Organizational Leadership
- Strategic Planning
- Operational Excellence
Timeline
President
ARH Financial, LLC
06.2023 - Current
Automotive Finance Manager
Bill Harris CDJ
04.2018 - 01.2023
Automotive Service Manager
Fitzgeralds Body Shop
09.2017 - 04.2018
Automotive Sales
Joyce Buick Gmc
06.2015 - 07.2016
Automotive Technician
Sharpnack Ford
04.2011 - 06.2015
High School Diploma -
Willard High School