Julia Holmes Clemmons
Sandston,Va
Summary
Seeking a challenging position with a major logistics, transportation, or customer service company where I can display years of experience.
Overview
22
22
years of professional experience
Work History
Customer Experience Specialist
Advansix
Chester, Va
03.2017 - Current
- Provide premier customer service for products for external customers
- Provide extensive external and internal customer contact through order handling and problem solving
- Receive, process and expedite customer orders: order entry, scheduling of deliveries, customer service and sales support activities
- Enter high volume of customer orders in SAP system
- Dispatch and tender truckloads to various carriers in TMS
- Assist account managers with customer updates, debits, credits, sample requests and new account set-up
- Issue order invoices for payments and accurate month end closeout
- Work with US/Export contacts to fulfill customer orders
- Understand export process and shipping requirements
- Perform monthly audits
- Maintain an effective two-way communication with the business
- Provide support coverage during unexpected team absences
Air Export/Domestic Supervisor
Ceva Logistics
Richmond, Va
06.2005 - 05.2016
- Oversee and train several operation agents in the areas of Air Exports, Domestic Outbound, and Customer Service.
- Provide excellent customer service to internal and external customers at all times.
- Coordinate customer pickup and shipping of all International Air Export and Domestic shipments.
- Review and process all export documentation accurately.
- Provide profitable shipment quotes to various customers.
- Track and trace all customer shipments up to arrival at their destination.
- Prepare and distribute proper billing invoices to customers for payment.
- Ensure timely pick-ups, recoveries, deliveries, and airline and agents' selection are completed.
- Manage and maintain departmental administrative tasks, such as record keeping per internal policies, state, federal and foreign regulations.
- Analyze, solve, and follow-up on internal and external customer issues as needed.
- Provide account management to high value customer accounts.
- Conduct annual performance reviews for all staff within the department.
- Load and unload trucks using a forklift on an as needed basis.
Air Export Specialist
Ceva Logistics
Morrisville, NC
01.2003 - 06.2005
- Provide customer service to internal and external customers.
- Process various customers' Air Export shipments in a timely manner.
- Track and trace all customer shipments up to arrival at their destination.
- Mail billing invoices to customers
Education
Bachelor Degree - Business Administration
Strayer University
06-2012
Associate Degree - Business Administration
Strayer University
Richmond, VA06-2010
High School Diploma -
Kingstree Senior High
Kingstree, SC06-1987
Skills
- Over 12 years of Supervisory experience
- Excellent customer service-relations skills
- Effective Communicator
- Extremely detailed oriented and able to multi-task efficiently and effectively
- Outstanding organizational skills
- Exceptional experience in International Air Export shipping and US Domestic shipping
- Knowledge of SAP, TMS, Microsoft Office Word, Excel, and PowerPoint
- Knowledge in Time Keeping and Payroll
- 6 years of Logistics experience in the US Army
- Notary Public
Timeline
Customer Experience Specialist
Advansix
03.2017 - Current
Air Export/Domestic Supervisor
Ceva Logistics
06.2005 - 05.2016
Air Export Specialist
Ceva Logistics
01.2003 - 06.2005
Bachelor Degree - Business Administration
Strayer University
Associate Degree - Business Administration
Strayer University
High School Diploma -
Kingstree Senior High