Summary
Overview
Work History
Education
Skills
Timeline
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Julia Holmes Clemmons

Sandston,Va

Summary

Seeking a challenging position with a major logistics, transportation, or customer service company where I can display years of experience.

Overview

22
22
years of professional experience

Work History

Customer Experience Specialist

Advansix
03.2017 - Current
  • Provide premier customer service for products for external customers
  • Provide extensive external and internal customer contact through order handling and problem solving
  • Receive, process and expedite customer orders: order entry, scheduling of deliveries, customer service and sales support activities
  • Enter high volume of customer orders in SAP system
  • Dispatch and tender truckloads to various carriers in TMS
  • Assist account managers with customer updates, debits, credits, sample requests and new account set-up
  • Issue order invoices for payments and accurate month end closeout
  • Work with US/Export contacts to fulfill customer orders
  • Understand export process and shipping requirements
  • Perform monthly audits
  • Maintain an effective two-way communication with the business
  • Provide support coverage during unexpected team absences

Air Export/Domestic Supervisor

Ceva Logistics
06.2005 - 05.2016
  • Oversee and train several operation agents in the areas of Air Exports, Domestic Outbound, and Customer Service.
  • Provide excellent customer service to internal and external customers at all times.
  • Coordinate customer pickup and shipping of all International Air Export and Domestic shipments.
  • Review and process all export documentation accurately.
  • Provide profitable shipment quotes to various customers.
  • Track and trace all customer shipments up to arrival at their destination.
  • Prepare and distribute proper billing invoices to customers for payment.
  • Ensure timely pick-ups, recoveries, deliveries, and airline and agents' selection are completed.
  • Manage and maintain departmental administrative tasks, such as record keeping per internal policies, state, federal and foreign regulations.
  • Analyze, solve, and follow-up on internal and external customer issues as needed.
  • Provide account management to high value customer accounts.
  • Conduct annual performance reviews for all staff within the department.
  • Load and unload trucks using a forklift on an as needed basis.

Air Export Specialist

Ceva Logistics
01.2003 - 06.2005
  • Provide customer service to internal and external customers.
  • Process various customers' Air Export shipments in a timely manner.
  • Track and trace all customer shipments up to arrival at their destination.
  • Mail billing invoices to customers

Education

Bachelor Degree - Business Administration

Strayer University
06-2012

Associate Degree - Business Administration

Strayer University
Richmond, VA
06-2010

High School Diploma -

Kingstree Senior High
Kingstree, SC
06-1987

Skills

  • Over 12 years of Supervisory experience
  • Excellent customer service-relations skills
  • Effective Communicator
  • Extremely detailed oriented and able to multi-task efficiently and effectively
  • Outstanding organizational skills
  • Exceptional experience in International Air Export shipping and US Domestic shipping
  • Knowledge of SAP, TMS, Microsoft Office Word, Excel, and PowerPoint
  • Knowledge in Time Keeping and Payroll
  • 6 years of Logistics experience in the US Army
  • Notary Public

Timeline

Customer Experience Specialist

Advansix
03.2017 - Current

Air Export/Domestic Supervisor

Ceva Logistics
06.2005 - 05.2016

Air Export Specialist

Ceva Logistics
01.2003 - 06.2005

Bachelor Degree - Business Administration

Strayer University

Associate Degree - Business Administration

Strayer University

High School Diploma -

Kingstree Senior High

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Julia Holmes Clemmons