Brittany Gelato
Overview
13
13
years of professional experience
Work History
Customer Experience Specialist
Blue Ridge Communications
04.2024 - Current
- Currently a brand ambassador for Blue Ridge Mobile.
- Participate in bi-weekly mentoring sessions as a mentor as well as a mentee.
- Strong ability to complete customer orders with low errors, leading to high accuracy rate
- Able to respond to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Address customer inquiries, concerns, and complaints by providing solutions and alternatives and follow up to confirm resolution.
- Document customer interactions in internal databases to maintain customer service history details.
- Deliver exceptional customer service to every customer by utilizing extensive knowledge of products and services and creating welcoming, positive experiences.
Bartender, Waitress
Marita's Southwest Bar and Grill
11.2012 - Current
- Efficiently use point of service system to begin and complete patron orders.
- Ensure safety and satisfaction of patrons and staff
- Ability to remain calm and focused in a high stress, fast paced environment.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained new bartenders and servers on drink preparation, product promotion, state laws, and all other job duties
- Head of catered parties/banquets
- Handle and count register, money bags, and deposits with efficiency
Classroom Assistant
Pocono Services For Families and Children
05.2019 - 04.2021
- Continuously build positive, trusting relationships with students and staff.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Implement behavioral treatment plans to select students
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Enforced rules and instructions to maintain discipline.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Helped teacher prepare instructional material and displays.
Education
Bachelors - Psychology
East Stroudsburg University
East Stroudsburg, PA12.2016
High School Diploma -
Stroudsburg High School
Stroudsburg, PA07.2011
Skills
- Strong communication skills, both oral and written
- Strong active listening skills
- Twelve years of customer service experience
- One year of experience in telecommunications
- On-going knowledge of Zendesk, Five9, SLICC, Eero Insight, iGlass and other applicable programs
- Ability to use Microsoft programs efficiently
- Experience in training diverse group of individuals within restaurant setting
- Experience in assisting lead teacher with lesson planning and personalized behavioral plans
- Ability to adapt to changing policies and procedures
Timeline
Customer Experience Specialist
Blue Ridge Communications
04.2024 - Current
Classroom Assistant
Pocono Services For Families and Children
05.2019 - 04.2021
Bartender, Waitress
Marita's Southwest Bar and Grill
11.2012 - Current
Bachelors - Psychology
East Stroudsburg University
High School Diploma -
Stroudsburg High School
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