Anthony Howard
Fairfield,AL
Summary
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Overview
10
10
years of professional experience
Work History
Member Service Representative
Jefferson Credit Union
08.2023 - 03.2025
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
Healthcare Representative
Blue Cross Blue Shield
09.2018 - 07.2019
- Obtained patient information to properly record and document information, including demographics and medical histories.
- Used medical terminology knowledge to explain procedures, policies and services to patients.
- Provided feedback and information to coding and billing personnel to streamline accounting processes.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Account Receivables Clerk
Alliance Property Services Inc.
03.2017 - 05.2018
- Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
- Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Supported operations by communicating with customers, filing documents and managing data.
Customer Service Representative
Duke Energy/ Progress Energy
05.2015 - 04.2016
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Engaged in continuous learning and development opportunities to promote continued performance improvement.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Education
High School Diploma -
Fairfield High Preparatory School
Fairfield, AL4 2002
Skills
- Customer Relations
- Account development
- Account servicing
- Problem resolution
- MS Office
- Relationship development
- Revenue Generation
- Relationship building
- Financial transactions
- Account management
Timeline
Member Service Representative
Jefferson Credit Union
08.2023 - 03.2025
Healthcare Representative
Blue Cross Blue Shield
09.2018 - 07.2019
Account Receivables Clerk
Alliance Property Services Inc.
03.2017 - 05.2018
Customer Service Representative
Duke Energy/ Progress Energy
05.2015 - 04.2016
High School Diploma -
Fairfield High Preparatory School