Anthony H. Sanders
United State Mint/GXO
Arlington,Texas
22
years of professional experience
Assisted teams in delivering customer service operations through effective training and management of team members.,Supported customers by addressing concerns and enhancing operational processes in a fast-paced setting.,Facilitated communication and problem-solving initiatives to promote professional development and growth.
Work History
Senior Agent
10 Years 3 Months- Provide exceptional customer service by identifying customer needs and resolving inquiries efficiently.
- Maintain and updated customer account information and database.
- Resolving product and services issue by identifying root causes and implementing effective solutions.
- Educate customers on products services while recommending additional solutions.
- Ensure customer satisfaction through timely follow-up resolution.
Supervisor-Guest Services/ Customer Service
6 Years 5 Months- Supervised guest service operations during Lucas Oil Stadium
- Assisted guests with seating, directions, concessions, elevators, restrooms, and team store locations.
- Provided events schedule, promotions, ticket information, and stadium information.
- Reported facility issues and coordinated responses for maintenance and first-aid requests.
- Served as City Ambassador by assisting visitors and local information and recommendations.
Trainer
10 Months- Train employees on device testing, flashing, RF processes.
- Assisted with warehouse operations including picking, packing, and shipping.
- Ensure compliance with quality and productivity standards.
Machine Operator
9 Months- Ran Robert 1& 2 Machine Operator.
- Support picker and packers operations to maintain workflow efficiency.
- Performed multiple production functions across departments.
Lawn Care Specialist
9 Months- Perform Lawn care maintenance including mowing, trimming, aeration, fertilization, seeding, liming, and mulching.
- Applied landscaping treatments and maintained grounds appearance.
- Assisted in snow removal during winter breaks.
Crew Lead
7 Years 10 Months- Lead Lawn maintenance crews and managed daily operations.
- Trained and Supervised employees.
- Perform mowing, trimming, fertilization, aeration, mulching, and snow removal services.
- Maintenance Quality standards and customer satisfaction.
Education
Bachelor in Informatics Science - New Media
Applied Science - Visual Communication
Commercial Arts - Graphic Design
Diploma Receive in Core 40 completion
Skills
Microsoft Word
Adobe PageMaker
Macromedia Dreamweaver
Microsoft Power Point
Adobe Photoshop
Macromedia Flash
Tying 35 W.P.M.
Adobe Illustrator
Macromedia Director
Web Design
Adobe InDesign
HTML
Web Layouts
Advertisements
Sales & Marketing
Print Production
Multi-Media
Screen Printing
Photography
Customer Service Excellence
Team Lead and Training
Operations Management
Problem Resolution
Communication Skills
Database Management
Process Improvement
Quality Assurance
Team Management
Team Collaboration
Adaptability and Continuous Learning
Timeline
Senior Agent
United State Mint/GXO
03.2016 - CurrentRead More
Trainer
Ingram Micro Mobility
05.2014 - 03.2015Read More
Machine Operator
Heartland Food Product Group
06.2013 - 03.2014Read More
Lawn Care Specialist
Brickman Group
08.2012 - 05.2013Read More
Supervisor-Guest Services/ Customer Service
Indianapolis Colts
04.2010 - 09.2016Read More
Crew Lead
Sanders Lawn Care LLC
12.2004 - 10.2012Read More
Arsenal Technical High School
Diploma Receive in Core 40 completion
Read More
Indianapolis Public School Vocational Program
Commercial Arts from Graphic Design
Read More
Vincennes University
Applied Science from Visual Communication
Read More
Indiana University-Purdue University
Bachelor in Informatics Science from New Media
Read More