Anthony Hunter
Seattle,WA
Summary
Results-driven management professional with over 9+ years of experience in customer service, team leadership, and supervisory roles. Proven ability to lead teams, enforce safety and operational standards, improve processes, and solve problems. Strong relationship-builder with employees, customers, and stakeholders, focused on performance, accuracy, and results.
Overview
9
9
years of professional experience
Work History
Remote Project Manager
Amazon
Seattle, WA
03.2022 - Current
- Analyzed program KPIs, customer feedback, and performance metrics to drive policy and workflow adjustments, improving service response times by 20%.
- Completed tasks efficiently within deadlines and assisted business partners with inquiries and issue resolution, achieving 95% first-contact resolution rate and fostering brand loyalty.
- Conducted root cause analysis to identify and resolve issues in deficient areas, enhancing overall project outcomes.
- Performed statistical analyses to support operational and forecasting needs, informing strategic decision-making.
- Analyzed department metrics and performance to adjust policies.
- Performed quality control and monitored production efforts, maintaining a 98% customer satisfaction rate through consistent service standards.
- Performed quality control and monitored production efforts.
- Conducted employee training sessions to boost team productivity.
- Communicated potential procedural changes to team members, ensuring alignment and understanding across departments.
- Initiated and documented preliminary investigations according to specific guidelines.
Inbound Retention Rep ll
Audi Of America
Auburn Hills, MI
12.2018 - 01.2022
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Utilized CRM software to track customer interactions and retention efforts.
- Contacted dealer partners to improve customer experience and strengthen brand loyalty.
- Communicated with dealer partners via email and phone while in the field to address concerns.
- Motivated employees through special events and incentive programs, enhancing engagement and strengthening team cohesion.
- Facilitated onboarding sessions and on-the-job training for new hires, improving position knowledge and skills.
- Developed training materials for junior staff on best practices in customer interactions, enhancing service quality.
- Evaluated employee onboarding programs and provided strategic improvement recommendations to upper management.
- Processed employee claims involving issues and harassment.
- Defined clear targets and objectives and communicated to other team members.
- Worked from home during the duration of job duties.
Team Lead/Supervisor
CSL Behring
Oak Park, MI
10.2016 - 11.2018
- Defined team vision and led initiatives to align team efforts with organizational goals.
- Led team by applying leadership and problem-solving skills to enhance efficiency and streamline workflows.
- Managed labor costs and departmental expenses, ensuring adherence to budgetary guidelines.
- Restructured budgets for labor, capital assets, inventory purchasing, and technology upgrades to control costs and optimize spending.
- Created work schedules for team members to enhance project delivery timelines and maintain effective staffing levels.
- Interviewed, hired and trained new employees for production positions.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- I ensured that all associates followed all Health Safety & Environmental and Occupational Safety and Health Administration policies and procedures.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Reviewed policies and procedures related to hyper immune programs to ensure compliance.
- Continuously Maintained confidentiality of all personnel, donor and center information.
- Recorded donor data accurately in the electronic donor information management system according to the Standard Operating Procedures.
Skills
- Content Development
- Branding
- Search Engine Optimization (SEO)
- Root Cause Analysis
- Computer Networking
- Digital Marketing
- Market Research
- Email Marketing
- Team Management
- Labor Cost Analysis
- Program Management
- Performance improvements
- Quality assurance and control
- Systems implementation
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Remote Project Manager
Amazon
03.2022 - Current
Inbound Retention Rep ll
Audi Of America
12.2018 - 01.2022
Team Lead/Supervisor
CSL Behring
10.2016 - 11.2018