Anthony Ilar
Gilroy,CA
Summary
Operations professional with strong background in optimizing processes and ensuring operational efficiency. Known for effective team collaboration and delivering consistent results. Skilled in problem-solving, workflow management, and adapting to dynamic environments. Reliable and committed to meeting organizational goals.
Overview
16
16
years of professional experience
Work History
Operations Team Member
Gateway Services Inc.
08.2022 - Current
- Championed company values among team members by leading through example in day-to-day operations.
- Ensured adherence to safety protocols within the workplace, reducing incidents of injuries or accidents significantly.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Coordinated workflow between departments, fostering collaboration towards shared objectives.
- Provided regular progress reports to management on team activities, achievements, and areas for improvement.
- Facilitated communication between team members, promoting a positive work environment built on trust and transparency.
Casino Gaming Supervisor
Premier Player Providers
11.2018 - 01.2020
- Watched for evidence of internal cooperation in fraudulent activities, inspecting gaming equipment and employee comportment for irregularities
- Drove habits of consistent, succinct communication between team members and from supervisors to floor employees
- Led orientation and training for new employees to prepare thoroughly for full spectrum of service duties
- Organized and delegated cache of daily tasks to achieve consistent casino operations
- Enforced safety rules and removed safety hazards while monitoring gaming floors
- Observed players for signs of cheating, notifying security staff of discovered evidence
- Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards
- Performed paperwork required for monetary transactions
- Handled currency conversions into correct combinations of bills and coins to serve casino patron needs
- Oversaw currency exchange requests for customers, confirming provision of requested combinations of bills and coins
- Efficiently managed accurate money transfers and protected transactions with standardized procedures
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations
- Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests
- Eliminated customer service issues by quickly resolving disputes and correcting problems
- Contacted security department to discuss potential or confirmed illegal activities and cheating
- Trained, supervised and evaluated workers
Casino Supervisor
Suns Gaming
06.2016 - 08.2018
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Resolved disputes among patrons quickly, ensuring fairness while maintaining a positive atmosphere.
- Oversaw accurate tracking of player activity to inform targeted marketing efforts and rewards programs.
- Conducted regular evaluations of staff performance, providing constructive feedback for continuous improvement.
- Interpreted and enforced rules for gameplay and betting limits.
- Monitored gaming operations continuously to check on dealers and players.
- Coordinated staff schedules, rotations and breaks.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Kept games fair by proactively identifying and removing suspected cheaters.
Chip Runner
Casino M8trix
08.2009 - 06.2012
- Participated in games for gambling establishments to provide minimum complement of players at table
- Monitored customers for violations of gaming regulations or casino policies
- Supported floor operations by preparing collection reports and delivering tickets, cards and money to game callers
- Calculated winnings and losses based on betting odds and players' choices
- Worked closely with closed-circuit security team to spot cheaters and remove individuals from game floor and establishment
- Enforced game rules and casino policies fairly to maintain betting standards
- Played Type games to provide minimum complement of table players for gambling establishments
- Seated patrons at gaming tables and efficiently opened and closed cash floats and game tables to keep games moving
- Managed payouts or collection of amounts at conclusion of wagers
Education
Associate of Science - Mathematics
Gavilan College
Gilroy, CADiploma -
Gilroy High School
Gilroy, CA06.2012
Skills
- Time Management
- Customer and Personal Time Management
- Electronics Management
- Judgment and Decision Monitoring
- Staff training and development
- Operational efficiency
- Workflow optimization
Timeline
Operations Team Member
Gateway Services Inc.
08.2022 - Current
Casino Gaming Supervisor
Premier Player Providers
11.2018 - 01.2020
Casino Supervisor
Suns Gaming
06.2016 - 08.2018
Chip Runner
Casino M8trix
08.2009 - 06.2012
Associate of Science - Mathematics
Gavilan College
Diploma -
Gilroy High School
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