Summary
Overview
Work History
Education
Skills
Timeline
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RUBENS DESTRA

Bayonne

Summary

Work professional who excels in fast-paced environments. Enthusiastic self-starter with excellent customer service skills. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Operations Team Member

Vengo
11.2020 - Current
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Executed and maintained quality control processes to meet criteria and standards and increase our business customers satisfaction.
  • Utilized GPS and other navigation tools to plan routes while traveling to multiple work locations in NYC.
  • Followed shipping and receiving procedures for goods and materials.
  • Collaborated with other members of operations team to establish smooth implementation of operational processes and procedures.

Direct Sales Representative

Charter Communications
10.2018 - 09.2020
  • Met customers in homes and businesses to discuss and demonstrate products.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Put together sales proposals and contracts.
  • Set and achieved company defined sales goals.

Cable Technician/Driver

Vision Pro-Optimum
08.2016 - 10.2018
  • Traveled to customers homes in company's vehicle to perform daily job assignments.
  • Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Coordinated with customers to meet needs and requirements swiftly and to high standards.
  • Installed wiring, cabling and networking hardware on customer premises.

Coin Room Operations Tech

Brinks Armored
04.2015 - 07.2016
  • Set up and ran machinery in coin room to meet production requirements for warehouse needs.
  • Updated daily production logs to record production data, operational data & incidents or non-conformance issues.
  • Managed and monitored processes and machine systems by observing readings on control boards.
  • Assisted drivers with loading and unloading banks shipments onto delivery trucks to maintain deadlines.

Education

High School Diploma -

Brooklyn, NY
2013

Skills

  • Verbal and Written Communication
  • Customer Interaction
  • Accurate Order Fulfillment
  • Data Systems
  • Customer Accounts Management
  • Time Management
  • Route Management
  • Problem-Solving Strengths

Timeline

Operations Team Member

Vengo
11.2020 - Current

Direct Sales Representative

Charter Communications
10.2018 - 09.2020

Cable Technician/Driver

Vision Pro-Optimum
08.2016 - 10.2018

Coin Room Operations Tech

Brinks Armored
04.2015 - 07.2016

High School Diploma -

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