Anthony Irueze
Middlefield,OH
Summary
Results-oriented professional with extensive experience in management and customer service. Proven ability to conceptualize, plan, and execute successful business operations. Additional expertise in retail banking customer service, overnight stocking operations, and inventory management. Highly organized, communicative, and detail-oriented.
Overview
20
20
years of professional experience
Work History
Overnight Stock Associate
Walmart
04.2006 - Current
- Maintained clear and clean aisles while restocking to ensure safe passage.
- Ensured timely product availability by efficiently unloading and stocking merchandise.
- Removed empty pallets, cardboard, and trash post-stocking to uphold store cleanliness.
- Increased stocking efficiency through effective use of pallet jacks and hand trucks.
- Adapted to additional responsibilities during overnight shifts to support store operations.
- Collaborated with team members to swiftly complete tasks, reducing out-of-stock complaints.
Manager
Aquacrib Ventures
05.2023 - 02.2026
- Cultivated positive work culture, enhancing employee satisfaction and retention rates.
- This led to an increased number of employees from 2 to 5 due to business expansion.
- Redefined roles and reallocated resources to improve organizational structure and productivity.
- Developed operational initiatives that sustained substantial business growth.
- Identified new markets and crafted targeted expansion strategies for consistent revenue growth.
- Negotiated favorable contracts with suppliers to achieve significant cost reductions while ensuring product quality.
- Introduced customer-centric service model, amplifying customer satisfaction and loyalty.
- Directed launch of innovative products, capturing new market segments and driving revenue growth from ten thousand naira monthly to fifty thousand naira
Head Brach Services(Operations Manager)
FirstBank of Nigeria Limited
12.2013 - 02.2026
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of over fifty team members.
- Interacted well with over one thousand customers to build connections and nurture relationships.
- Handled over three hundres problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Increased profit by streamlining operations with zero fraud
- Facilitated smooth collaboration between departments through clear communication channels.
- Reduced fraud through daily monitoring of the Branch's P& L
Accounts and Clearing Officer
FirstBank of Nigeria Limited
07.2012 - 12.2013
- Established effective relationships with key stakeholders to enhance collaboration opportunities.
- Organized regular meetings to improve communication among team members.
- Implemented process improvements that streamlined workflows and reduced redundancies.
- Mentored junior staff to develop skills and navigate career advancement during cheque truncation introduction.
- Boosted team morale and performance through consistent feedback and recognition.
- Streamlined report writing processes for quicker turnover and accurate record-keeping.
Front Teller/Western Union (Money Transfer) Operator
FirstBank of Nigeria Limited
03.2008 - 07.2011
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Educated customers on use of banking website and mobile apps.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Monitored and reported suspicious activity in line with bank security policies.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
Customer Service Officer
FirstBank of Nigeria Limited
07.2006 - 03.2008
- Maintained extensive product knowledge to provide accurate information and recommendations.
- Assisted large volumes of customers daily, ensuring high levels of satisfaction.
- Exceeded customer expectations by delivering exceptional experiences that fostered loyalty.
- Responded promptly to inquiries regarding products, services, and company information.
- Collaborated with team members to enhance service experience and achieve client satisfaction goals.
- Guided customers in opening accounts and utilizing newly introduced electronic products.
Education
Bachelor of Science - Microbiology
Nnamdi Azikiwe University
Awka, Anambra State, NigeriaSkills
- Adaptability and flexibility skills
- Dependable and reliable traits
- Self-motivated individual
- Excellent communication abilities
- Quick learning capacity
- Multitasking proficiency
- Maintenance of work areas
- Problem-solving expertise
- Customer service excellence
- Collaboration and teamwork skills
- Cleanliness adherence standards
- Efficient movement strategies
- Time management proficiency
- Decision-making capabilities
- MS Office knowledge
- Operations management skills
- KPI tracking abilities
- Rapid data entry skills proficiency
- Stress tolerance levels high
- Cash handling experience
- Professionalism in interactions
- Team leadership qualities
- Task delegation efficiency
- Complex problem-solving techniques
- Budget control measures
- Safety maintenance practices
Affiliations
Member, Nigeria Institute of Management
Accomplishments
- Supervised team of over fifty staff members
- Collaborated with my team at Abakpa Branch to maintain the lead on ATM transaction counts in 2019 FirstBank of Nigeria Limited
- Led my team at Nsukka Branch of FirstBank of Nigeria Limited to close the year 2014 as the Branch with the highest number of ATM debit cards issuance
- Adjudged The Most customer centric Head Branch Services, South East 1, 2025 in FirstBank of Nigeria Limited during our Customer Service week
Languages
English
Professional Working
Timeline
Manager
Aquacrib Ventures
05.2023 - 02.2026
Head Brach Services(Operations Manager)
FirstBank of Nigeria Limited
12.2013 - 02.2026
Accounts and Clearing Officer
FirstBank of Nigeria Limited
07.2012 - 12.2013
Front Teller/Western Union (Money Transfer) Operator
FirstBank of Nigeria Limited
03.2008 - 07.2011
Customer Service Officer
FirstBank of Nigeria Limited
07.2006 - 03.2008
Overnight Stock Associate
Walmart
04.2006 - Current
Bachelor of Science - Microbiology
Nnamdi Azikiwe University