Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Anthony Jackson

Anthony Jackson

Washington,DC

Summary

Dedicated and results-driven Operations Manager with a strong track record in optimizing last-mile mobility services, enhancing operational efficiency, and fostering exceptional client relations. Seeking an opportunity to leverage my expertise to drive operational excellence at Circuit, a leader in the last-mile mobility industry. Professional Summary: Accomplished and motivated leader with extensive experience in operations management, risk mitigation, project management, and stakeholder engagement. Known for cultivating high-performing teams and driving business growth in dynamic environments. Proud United States Army Veteran.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Operations Manager

Circuit Transit
Washington DC
04.2023 - Current
  • Achieved outstanding results by managing and enforcing systems, policies, procedures, and compliance standards, optimizing operational efficiency
  • Successfully executed strategic goals by leveraging deep insights into service and operations data
  • Spearheaded the development and management of on-the-ground logistics processes, leading to enhanced client satisfaction and operational efficiency
  • Oversaw the hiring and promotion of Supervisors and Driver Ambassadors, cultivating a high-performing team
  • Managed Driver Ambassadors, driving continuous engagement, training, and performance improvement
  • Demonstrated expertise in data analysis and process optimization for efficient fleet management
  • Collaborated with cross-functional teams for campaign management and operational excellence
  • Ensured the local fleet's proper maintenance, inspections, and movement.
  • Analyzed data from daily reports to identify trends in production performance metrics.

City Manager

Steer Technologies Inc
Tampa, FL
02.2022 - 04.2023
  • Led comprehensive growth and expansion of subscription-based services in Florida, consistently exceeding company targets
  • Managed all aspects of fleet operations, ensuring maintenance and cleanliness
  • Expertly handled incoming leads and drove sales operations for subscription services
  • Utilized sales strategies to drive online and offline leads, achieving exceptional results
  • Developed and maintained strong client relationships while expanding the member base
  • Administered sales agreements and maintained customer records to streamline operations
  • Delivered technical product and service education to clients
  • Identified and implemented best practices to enhance communication across departments
  • Managed a fleet of 300+ electric vehicles across three states.

Account Representative

Uber Eats
01.2022 - 01.2023
  • Oversaw multiple high-profile accounts within major cities, streamlining operations
  • Provided top-tier customer and client service in a professional manner
  • Leveraged sales expertise to drive business growth through cold calling prospective clients
  • Collaborated with senior leadership to implement operational processes and procedures
  • Analyzed and resolved regulatory issues to ensure smooth operations
  • Consistently met and exceeded sales quotas and targets.
  • Reviewed contracts, invoices and other documents for accuracy.
  • Resolved customer complaints in a timely manner.
  • Generated new business through cold-calling prospective clients.
  • Provided excellent customer service to ensure client satisfaction.

Senior City Operations Manager

Just Eat Takeaway
, Belgium
01.2016 - 01.2022
  • Led a high-performing team of 600+ employees across multiple cities, driving strategic vision and organizational effectiveness
  • Recruited, trained, and managed a diverse team, overseeing workload delegation and customer service
  • Held direct responsibility for service quality and delivery operations within city limits
  • Analyzed city-specific KPIs, reporting directly to senior leadership
  • Developed and implemented integration programs nationwide.

Education

Bachelor of Arts - European and International Law

Vesalius University

Bachelor of Science - Game Design

Full Sail University

Associate Degree - Criminal Justice

University of Phoenix

CompTIA Security+ - Certified Ethical Hacking - Salesforce (Pending) -

Skills

  • Technology Proficiency:
  • Microsoft Office Suite (Word, PowerPoint, Excel)
  • Visio Projects
  • SAS Enterprise
  • Nmap
  • Adobe Creative Suite
  • Firewalls, Routers
  • Web Security Gateways
  • Nessus, Rapid7, Metasploit, Wireshark, Burp Suite
  • Intrusion Detection Systems (IDS) & Intrusion Prevention Systems (IPS)
  • IPsec, SNMP, SSH, DNS, TLS, SSL, TCIP, FTPS, HTTPS, SCP, ICMP, IPv4, IPv6, Telnet, HTTP, NetBIOS
  • Asana, Tableau, RACI Charts
  • Business Planning
  • Process Improvement
  • Workflow Optimization
  • Health and Safety Compliance
  • Inventory Management
  • Data Analysis
  • Customer Retention
  • Contract Management
  • Incidents Management
  • Customer Service
  • P&L Management
  • Marketing
  • Performance Reporting
  • Business Development
  • Financial Management

Certification

Core Competencies: - Last-Mile Mobility - Operational Leadership - Relationship Management - Strategic Business Development - Project Management - Vendor Oversight - Data Analysis - Customer Service - Risk Mitigation - Team Collaboration

References

References available upon request.

Timeline

Operations Manager

Circuit Transit
04.2023 - Current

City Manager

Steer Technologies Inc
02.2022 - 04.2023

Account Representative

Uber Eats
01.2022 - 01.2023

Senior City Operations Manager

Just Eat Takeaway
01.2016 - 01.2022

Bachelor of Arts - European and International Law

Vesalius University

Bachelor of Science - Game Design

Full Sail University

Associate Degree - Criminal Justice

University of Phoenix

CompTIA Security+ - Certified Ethical Hacking - Salesforce (Pending) -

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Anthony Jackson