Open To Work
Anthony Jackson
Westland
Work Preference
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
29
29
years of professional experience
8
8
years of post-secondary education
Work History
Office Manager
Image Masterz
Detroit
12.2009 - Current
- Managed daily office operations and administrative tasks efficiently.
- Coordinated schedules and meetings for team members and clients.
- Oversaw inventory management and supply procurement processes.
- Trained new employees on company procedures and software systems.
- Implemented office policies to enhance workflow and productivity.
- Maintained accurate records and files for easy access and retrieval.
- Facilitated communication between departments to ensure smooth operations.
- Developed strategies for improving office organization and efficiency.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Union Steward /All Round General Laborer/Foreman
Laborers Local 334/1191
Westland
12.1996 - 11.2025
- Represented union members in grievance meetings and negotiations.
- Facilitated communication between workers and management on labor issues.
- Educated members about union rights and benefits through workshops.
- Monitored workplace conditions to ensure safety compliance standards.
- Assisted in organizing events to promote solidarity among members.
- Provided support during contract negotiations to advocate for member interests.
- Documented member concerns and reported findings to union officials.
- Negotiated with management on behalf of union members regarding wages, hours, working conditions, and other contractual obligations.
- Communicated regularly with local unions about upcoming events or activities that may affect them.
- Conducted investigations into workplace complaints of unfair treatment or safety issues.
- Conducted training sessions for new hires on their rights as a union member.
- Ensured that all grievance procedures are followed according to the collective bargaining agreement.
- Assisted union members in filing grievances and preparing for hearings.
- Managed communication between the employer and union representatives during contract negotiations.
- Represented individual employees at arbitration proceedings when required.
- Counseled employees regarding their rights under the CBA as well as state and federal laws governing labor relations.
- Advocated for workers' rights within the organization while respecting the company's interests.
- Resolved conflicts between union members and management through mediation sessions.
- Reviewed disciplinary action taken against employees to determine if it was consistent with the CBA or applicable laws.
- Attended monthly meetings with management to review contract compliance and address employee concerns.
- Provided advice and guidance on labor-related matters to union members.
- Participated in negotiations with employers over changes in wage rates, overtime rules, vacation time allotments.
- Maintained records of grievances filed by union members and tracked their resolution status.
Education
BBA - Business And Finance
Siena Heights
Adrian, MI 01.2017 - 12.2024
Skills
- Office administration
- Inventory management
- Document management
- Compliance monitoring
Languages
Spanish
Limited
Timeline
BBA - Business And Finance
Siena Heights
01.2017 - 12.2024
Office Manager
Image Masterz
12.2009 - Current
Union Steward /All Round General Laborer/Foreman
Laborers Local 334/1191
12.1996 - 11.2025