Anthony Jacob
San Antonio,TX
Summary
Personable Technology Specialist with over 25 years' success employing technological expertise to assist businesses. Adept in providing high-quality technical support by troubleshooting, resolving issues and communicating results to the user. Gifted listener and problem-solver with a penchant for determining best plan of action and most effective solutions.
Overview
25
25
years of professional experience
Work History
TECHNOLOGY SPECIALIST 1
University Of Texas At San Antonio
09.2021 - Current
- Provide timely and effective technology support to faculty and staff.
- Answer incoming support calls, emails, and/or work order tickets.
- Assist with basic hardware troubleshooting and maintenance. This may include troubleshooting printer issues, connecting peripherals, or replacing defective hardware components.
- Diagnose and resolve basic technical issues, including problems related to hardware, software, applications, network connectivity, and system configurations.
- Assist users with password resets, account creation, and other account-related tasks. This may involve using Active Directory or similar systems.
- Utilize remote support tools to assist end-users in resolving technical issues remotely. This may involve troubleshooting software problems, configuring settings, and providing guidance through remote desktop sharing.
- Provide excellent customer service by demonstrating professionalism, patience, and empathy. Ensure that end-users feel valued throughout the support process.
MDM TECHNOLOGY SPECIALIST
Northside Independent School District
10.2018 - 09.2021
- Responsible for all application management and mass OS updates for all mobile devices for district staff and students using: Jamf, Apple School Manager, and Google Admin Console applications as well as coordinating with Apple Computer and other outside vendors for app purchases, deployment and device activation/maintenance issues.
- Improved customer satisfaction by providing timely and effective technology support, including MDM-related queries, issues, and requests.
- Provided guidance and troubleshooting assistance with the MDM system.
- Provided training and/or user documentation. Provided comprehensive training to educate employees on new technology tools and applications.
- Monitored and validated data integrations between the MDM system and other enterprise systems and databases. Verified the successful transfer of data and resolved any integration errors or discrepancies.
- Performed routine maintenance tasks, such as system backups, data archiving, or database optimizations. Applied patches or updates to the MDM software to ensure system stability and security.
- Collaborated with development teams and/or system analysts to implement system enhancements, bug fixes, and/or new features.
- Participated in testing and validation activities to ensure the quality of system changes.
- Investigated and resolved user-reported issues and/or system errors related to the MDM system. (For example, analyzing log files, diagnosing problems, and implementing appropriate solutions and/or workarounds.)
CAMPUS TECHNOLOGY SUPPORT SPECIALIST
Northside Independent School District
10.2015 - 10.2018
- Optimized technology support by providing timely and effective troubleshooting for hardware, software, and network issues.
- Diagnosed and resolved basic technical problems encountered by users.
- Reduced downtime by proactively identifying potential classroom technology problems and implementing preventive measures. This included maintaining and resolving issues with user computers, projectors, interactive whiteboards, printers, and audio-visual equipment to ensure proper functioning.
- Assisted students, teachers, and staff with the installation, configuration, and troubleshooting of software applications, such as learning management systems, educational software, productivity tools, and classroom management software.
- Managed and supported student devices, such as tablets or laptops, used in classrooms or computer labs. Ensured that devices were properly configured, updated, and functioning optimally. Assisted with device setup, maintenance, and troubleshooting.
- Enhanced customer satisfaction with prompt resolutions to technical inquiries via phone, email, or in-person assistance.
Electronic Communications/Trading Specialist
USAA
07.1999 - 03.2016
- Maximized trading efficiency by conducting thorough market research and analysis.
- Provided clients with specific brokerage information and guidance regarding trading strategies and procedures.
- Enhanced portfolio performance through diligent monitoring of investment strategies and risk management techniques.
- Developed customized trading strategies for clients to optimize returns and minimize risk exposure. Guidance included information on USAA Mutual Fund investments and general investments and savings strategies.
- Consistently met ongoing sales and retention goals by working closely with direct management and fellow team members.
- Trained and supervised new team members.
- Responsible for day-to-day tracking and reporting of all metrics data relating to team performance. Actively managed daily workflow to ensure timely response to customer inquiries by our team members.
- Implemented algorithmic trading tools to streamline order executions, improving accuracy and speed. Placed trades in client accounts using proprietary USAA trading platform.
- Reviewed and edited correspondence created by all investment management staff members to ensure compliance with specific industry regulations and USAA service standards. Responsible for approximately 30 to 40 pieces of client communication each business day.
Education
Master of Arts - Communications
University of The Incarnate Word
San Antonio, TXBachelor of Science - Applied Sciences
University of The Incarnate Word
San Antonio, TXSkills
- Specific experience with MDM software solutions
- Extensive general IT experience with MacOS and Windows 10/11 OS
- Outstanding performance in corporate and team environments
- Adept at creative problem solving
- Excellent written and verbal communications skills
- Technical Support
Timeline
TECHNOLOGY SPECIALIST 1
University Of Texas At San Antonio
09.2021 - Current
MDM TECHNOLOGY SPECIALIST
Northside Independent School District
10.2018 - 09.2021
CAMPUS TECHNOLOGY SUPPORT SPECIALIST
Northside Independent School District
10.2015 - 10.2018
Electronic Communications/Trading Specialist
USAA
07.1999 - 03.2016
Master of Arts - Communications
University of The Incarnate Word
Bachelor of Science - Applied Sciences
University of The Incarnate Word