Shawn Fardink
Port Saint Lucie,FL
Summary
Results-driven IT professional with hands-on experience supporting enterprise environments, administering Microsoft technologies, and resolving technical issues in fast-paced settings. Proven success improving operations through automation, strengthening security, and supporting business-critical systems. Skilled in Active Directory, Group Policy, Microsoft 365, PowerShell, troubleshooting, vendor coordination, and end-user support. Recognized for strong customer service, reliability, and the ability to manage multiple priorities while delivering effective technical solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Information Technology Support Specialist I/II
Patient Care America
Pompano Beach, USA
08.2022 - Current
- Resolved 5,000+ incidents while supporting users across multiple departments in a fast-paced healthcare environment.
- Administer Active Directory, on-premises GPOs, permissions, user accounts, onboarding/offboarding, and Microsoft 365 services including licensing and mailbox access.
- Troubleshoot workstation, printer, software, server, network, and Remote Desktop Services issues while supporting published applications and critical business systems.
- Manage cybersecurity tools including DUO MFA, Avanan email security, secure access controls, and user account protections.
- Create PowerShell and Python automations to improve onboarding, reporting, password alerts, file transfers, and repetitive IT processes.
- Support SharePoint and OneDrive migrations, file shares, data access requests, and transitions from on-prem storage to cloud platforms.
- Work directly with vendors and MSP partners to troubleshoot escalations, collect logs, test solutions, and implement permanent fixes.
- Support business applications including NewLeaf, FedEx Shipping Manager, QuickBooks, Salesforce, pharmacy systems, VoIP / 3CX, conference room technology, and new site deployments.
- Manage asset inventory, purchasing, hardware lifecycle replacements, workstation imaging, laptop deployments, and new hire technology readiness.
- Deliver strong customer service, documentation, process improvements, and dependable day-to-day IT operations.
Education
Bachelor of Science - Bachelor of Science, Information Technology Manage
Palm Beach State College
Lake Worth, FL06-2027
Associate of Arts - STEM
Palm Beach State College
Lake Worth, FL01.2024
Skills
- Active Directory management
- Group Policy configuration
- NTFS permissions administration
- Windows 10 and 11 support
- Office 365 integration
- PowerShell scripting
- Python programming
- Duo MFA implementation
- Avanan email security solutions
- Remote access tools (TeamViewer, ScreenConnect)
- Meraki MDM deployment
- 3CX call system management
- Salesforce CRM expertise
- Samanage IT service management
- QuickBooks accounting software
- FedEx shipping management
- Pharmacy systems administration
- Equipment procurement strategies
- Inventory management systems
- MSP coordination and support
- Project rollout planning
Certification
• CompTIA Network+, expected, 2026
• CompTIA Security+, expected, 2026
• CompTIA Security+, expected, 2026
Technical Skills
Active Directory, Group Policy, NTFS Permissions, Windows 10/11, Office 365, TeamViewer, DUO MFA (admin), Avanan Email Security (admin), Verizon Enterprise Portal, NTFS Permissions, PowerShell, Python (PDF to TIFF conversion), Task Automation, Meraki MDM, 3CX Call System, ScreenConnect, Salesforce, Samanage, FedEx Shipping Manager, QuickBooks, MS Office, Pharmacy Systems (Parata, Exactamix, DoseEdge), Equipment Procurement, Inventory Management, MSP Coordination, Project Rollouts
Accomplishments
Employee of the Quarter 2023
Timeline
Information Technology Support Specialist I/II
Patient Care America
08.2022 - Current
Bachelor of Science - Bachelor of Science, Information Technology Manage
Palm Beach State College
Associate of Arts - STEM
Palm Beach State College