Lydia Thomazina Williams

• Maintained and enhanced school-wide IT infrastructure, ensuring maximum uptime.
• Implemented efficient tech request systems that reduced delays and improved response times.
• Provided mentorship to new tech support staff and led faculty tech training initiatives.
• Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
• ·Train faculty and staff in integrating educational technologies aligned with curriculum standards.
• Collaborated closely with cross-functional teams to address technology-related challenges impacting other departments within the organization effectively.

• Lead the strategic planning and implementation initiatives aimed at enhancing business efficiency for clients.
• Provide administrative and technology consulting services tailored to the needs of startups, nonprofit organizations, and small enterprises.
• Establish and sustain productive relationships with external vendors and suppliers.
• Improve customer satisfaction by creating transparent communication channels and promptly addressing any concerns.
• Supervise facility maintenance to ensure the optimal functionality of equipment and infrastructure at all times.
  Formulate and execute strategies designed to maximize customer satisfaction.
• Provide referral services and marketing to facilitate resource sourcing and lead generation among businesses.
• Provide desktop publishing services.
• Deliver contract staffing and employment services that cater to the growing demand for job opportunities.

• Delivered student advising and facilitated academic workshops for the Math Department.
• Maintained a high level of accuracy in test results by following strict quality control procedures.
• Provided academic and college success advising within the Mathematics Department.
• Monitored and reported on students’ academic progress, conducted workshops, and collaborated with faculty and staff.

College Assistant / Adjunct CLT — BMCC (CUNY)
1997 –2005| 2016- 2017 | New York, NY

• Supported Help Desk operations and coordinated student placement testing.
• Advised students in the Math Lab and served as instructional support.
• Facilitated technical troubleshooting and guided faculty/staff with system navigation.

• Taught Information Technology concepts and emerging technologies to middle and high school students.
• Compiled reading lists and other relevant assignments to bolster student understanding of class concepts.
• Evaluated student progress through regular assessments, providing constructive feedback for continuous improvement.
• Developed customized lesson plans for diverse learning abilities, leading to improved understanding of complex concepts.
• Encouraged peer collaboration through group projects and presentations, fostering teamwork skills among students.

• Oversaw daily operations, coordinated community programs, and managed digital content.
• Contributed to board-level decisions as a former board member advocating for women's advancement.

• I supervised employees and served as a liaison with the Human Resources department to coordinate special functions and activities across multiple departments, including Stores, Personnel, and Customer Service.
• Accomplished supervision of over 500+ employees and managed switchboard operations, and Timekeeper process.
• I oversaw daily operations related to accounting, inventory control, stock management, and the distribution of goods and services to various airport departments.
• Coordinated and supervised purchasing and supply activities to meet the maintenance and departmental needs of the airport.
• I supported sales and marketing functions, facilitating smooth business operations and enhancing customer experiences.