Lydia Thomazina Williams
Information Technology Support Specialist
Tamarac,FL
Summary
Results-driven professional with experience in technology, management, business administration, and administrative support, focused on improving efficiency and supporting organizational success. Skilled in project management, process improvement, and problem-solving, with a proven ability to adapt, collaborate, and deliver results. Eager to contribute to a dynamic team and support business growth..
Overview
29
29
years of professional experience
1
1
Certification
17
17
years of post-secondary education
Work History
TECHNOLOGY SUPPORT SPECIALIST II
Broward County Public Schools
Sunrise, FL
01.2019 - Current
- Managed school IT infrastructure to support consistent system availability.
- Implemented efficient tech request systems that reduced delays and improved response times.
- Provided mentorship to new tech support staff and led faculty tech training initiatives.
- Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
- Train faculty and staff in integrating educational technologies aligned with curriculum standards.
- Collaborated closely with cross-functional teams to address technology-related challenges impacting other departments within the organization effectively.
- Lauderdale Lakes Middle School
OPERATIONS MANAGER
Elite Consultants Business Services
Tamarac, FL
07.2022 - 01.2026
- Lead strategic planning and implementation for client business efficiency improvements.
- Offer administrative and technology consulting for startups, nonprofits, and small businesses.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed and implemented strategies to maximize customer satisfaction.
ADJUNCT COLLEGE LAB TECHNICIAN
BMCC, CUNY
Manhattan, NY
01.2016 - 12.2017
- Delivered student advising and facilitated academic workshops for the Math Department.
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Provided academic and college success advising within the Mathematics Department.
- Monitored and reported on students' academic progress, conducted workshops, and collaborated with faculty and staff.
- Manhattan, NY
College Assistant / Adjunct CLT
BMCC, CUNY
New York, NY
01.1997 - 12.2017
- Supported Help Desk operations and coordinated student placement testing.
- Advised students in the Math Lab and served as instructional support.
- Facilitated technical troubleshooting and guided faculty/staff with system navigation.
- New York, NY
COMPUTER SCIENCE TEACHER
IGEA Charter School
01.2014 - 12.2015
- Taught Information Technology concepts and emerging technologies to middle and high school students.
- Compiled reading lists and other relevant assignments to bolster student understanding of class concepts.
- Evaluated student progress through regular assessments, providing constructive feedback for continuous improvement.
- Developed customized lesson plans for diverse learning abilities, leading to improved understanding of complex concepts.
- Encouraged peer collaboration through group projects and presentations, fostering teamwork skills among students.
EXECUTIVE OFFICE MANAGER
AAUW
01.2009 - 12.2011
- Oversaw daily operations, coordinated community programs, and managed digital content.
- Contributed to board-level decisions as a former board member advocating for women's advancement.
- NYC Branch
Education
Master of Science - Instructional Design and Technology
Kaplan University
Davenport, IA 07.2015 - 11.2016
MBA - Business Administration And Information Technology
Kaplan University
Davenport, IA 05.2010 - 06.2015
Bachelor of Science - Computer Systems Analysis
NYC College of Technology
Brooklyn, NY 08.2002 - 01.2008
Associate of Science - Computer Science
BMCC
Manhattan, NY 08.1997 - 05.2002
Skills
- Technology Infrastructure & Support
- Team Leadership & Mentorship
- Process Improvement
- Community Engagement
- IT Project Management
- Data Systems & Analysis
- Problem-solving
- Active Directory management
- Customer service
Certification
- Lean Six Sigma White Belt, Office of Strategic Initiative Management, BCPS
- State of Florida Educator Certificate, Grades K-12
- Technology Support Specialist Training - Sheridan Technical College
Accomplishments
- School-Related Employee of the Year, BCPS, 2023-2024
- Nominee: District-Wide School-Related Employee of the Year, BCPS, 2024
- Mentor for New Tech Support Specialists, BCPS, 2023-2024
Affiliations
- Institute of Electrical and Electronics Engineers (IEEE)
- American Association of University Women (AAUW)
Languages
English
Leadership Service
- Coordinator | Mentor - Mentoring Tomorrow's Leaders Program, BCPS.
- Collaborated with other nonprofit organizations such as the City of Lauderdale Lakes to develop joint initiatives that benefited the broader community at large.
- Provided mentorship to new volunteers, contributing to the development of a supportive and inclusive team atmosphere.
- Board Member (Former) - American Association of University Women (AAUW), NYC
Timeline
OPERATIONS MANAGER
Elite Consultants Business Services
07.2022 - 01.2026
TECHNOLOGY SUPPORT SPECIALIST II
Broward County Public Schools
01.2019 - Current
ADJUNCT COLLEGE LAB TECHNICIAN
BMCC, CUNY
01.2016 - 12.2017
Master of Science - Instructional Design and Technology
Kaplan University
07.2015 - 11.2016
COMPUTER SCIENCE TEACHER
IGEA Charter School
01.2014 - 12.2015
MBA - Business Administration And Information Technology
Kaplan University
05.2010 - 06.2015
EXECUTIVE OFFICE MANAGER
AAUW
01.2009 - 12.2011
Bachelor of Science - Computer Systems Analysis
NYC College of Technology
08.2002 - 01.2008
Associate of Science - Computer Science
BMCC
08.1997 - 05.2002
College Assistant / Adjunct CLT
BMCC, CUNY
01.1997 - 12.2017