Anthony Jaimes
Customer Service & Sales
Austin,TX
Summary
Hardworking Customer Service Representative with 3 years of experience bringing 2 years of quality sales service experience working with call centers and retail store chains. Trained in project and time management with extensive knowledge in the technology field and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
2
2
Languages
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Customer Service Call Center Representative
Apple Inc. @ Volt Workforce Solutions *1 Yr Contr.
Austin , TX
01.2020 - 02.2021
- Documented and detailed calls and complaints using call center's CRM database.
- Answered over 50+ calls per 12-15 minutes a piece to meet fast-paced call center demands.
- Referred complex issues relating to online order system or technology to help desk for further evaluation.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
Customer Service Sales Representative
Metro By T-Mobile @ A.M. PCS Inc.
Austin, TX
01.2018 - 10.2019
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Prospected 30 potential customers, especially bilingual clients, per week and maintained solid 7% conversion rate per foot traffic.
- Provided primary customer support to internal and external customers in fast-paced environment.
Customer Service Sales Specialist
Cricket Wireless @ Mobile Link LLC.
Austin, TX
11.2016 - 01.2018
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Educated customers on promotions to enhance sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Mccallum High School
Austin, TX 08.2012 - 06.2016
Skills
Documentation and reporting
Timeline
Customer Service Call Center Representative
Apple Inc. @ Volt Workforce Solutions *1 Yr Contr.
01.2020 - 02.2021
Customer Service Sales Representative
Metro By T-Mobile @ A.M. PCS Inc.
01.2018 - 10.2019
Customer Service Sales Specialist
Cricket Wireless @ Mobile Link LLC.
11.2016 - 01.2018
High School Diploma -
Mccallum High School
08.2012 - 06.2016
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