Charkayla Merriweather
Memphis,TN
Summary
- Experienced Customer Service Representative with 2 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
- Experienced Customer Service Manager offering 4 years of experience dedicated to boosting customer service excellence with detail-oriented approach and dedicated follow-through. Assess current systems with critical eye to develop efficiency-boosting enhancements.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Call Center Representative
Disney
Memphis, TN
08.2020 - 05.2021
- Responded to customer comments and questions via LiveChat during shifts.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered over 50 calls per shift to meet fast-paced call center demands.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Manager
Rainbow Clothing
Memphis, TN
11.2019 - 07.2020
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
Shift Supervisor
McDonald's
Memphis, TN
04.2017 - 09.2019
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Responded to and resolved customer questions and concerns.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Education
High School Diploma -
MLK College Prep
Memphis,Tn 08.2014 - 05.2016
Business Administration And Management
Strayer University
Washington, DC 08.2021 - Current
Skills
Keyboarding
Call center operations
Documentation and reporting
Service recommendations
Timeline
Business Administration And Management
Strayer University
08.2021 - Current
Customer Service Call Center Representative
Disney
08.2020 - 05.2021
Customer Service Manager
Rainbow Clothing
11.2019 - 07.2020
Shift Supervisor
McDonald's
04.2017 - 09.2019
High School Diploma -
MLK College Prep
08.2014 - 05.2016