Kajaryia Griffin
Union City,GA
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Accomplished GameStop as an Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
8
8
years of professional experience
Work History
Call Center Customer Service Representative
TSI Services
02.2023 - 10.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional service by actively listening to customer concerns, empathizing, and offering helpful solutions.
- Utilized strong problem-solving skills to handle complex cases that required additional research or escalation.
- Maintained composure and professionalism under pressure, successfully handling multiple calls simultaneously while addressing customer needs effectively.
Assistant Store Manager
GameStop
04.2021 - 08.2023
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Lead Pre-Toddler Teacher
ABC Learning Academy
08.2019 - 06.2021
- Incorporated sensory-based activities into daily routines, promoting cognitive growth and fine motor skill development in pretoddlers.
- Participated in ongoing professional development opportunities to stay current on best practices and emerging trends in early childhood education.
Loader and Unloader
FedEx
01.2017 - 10.2018
- Enhanced overall team performance by sharing knowledge and tips on efficient loading and unloading techniques with fellow employees.
Sortation Associate
Amazon
12.2016 - 09.2017
Education
High School Diploma - N/a
Mundys Mill High School
Jonesboro, GA03.2021
Skills
- Customer Service
- Customer Support
- Customer Satisfaction
- Call Center Operations
- Payment Processing
- Keyboarding
- Team Player
- Reliable
Timeline
Call Center Customer Service Representative
TSI Services
02.2023 - 10.2024
Assistant Store Manager
GameStop
04.2021 - 08.2023
Lead Pre-Toddler Teacher
ABC Learning Academy
08.2019 - 06.2021
Loader and Unloader
FedEx
01.2017 - 10.2018
Sortation Associate
Amazon
12.2016 - 09.2017
High School Diploma - N/a
Mundys Mill High School
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