Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Anthony John

Orlando,FL

Summary

Dedicated Transportation Security Officer that possesses an observant nature and a proven ability to manage multiple priorities with a positive attitude. Excellent time management and organizational abilities backed by strong troubleshooting capabilities and customer-oriented attitude. Quick learner with ability to adapt to a variety of environments.

Overview

10
10
years of professional experience

Work History

Transportation Security Officer

Transportation Security Administration
06.2018 - Current
  • Attends daily briefings with supervisors to discuss issues with security screening processes.
  • Interacts with public to give directions, explain rules and regulations, and respond to inquiries.
  • Developed and maintains a positive rapport with passengers and other airport personnel.
  • Discretely observes behavior and demeanor of travelers to screen for suspicious actions.
  • Responds effectively to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.

Team Lead, Event Operations

Universal Studios
09.2015 - 06.2018
  • Designed and revised a Team Lead Recognition Program within the Event Operations department that successfully filled a gap within the team to help improve Lead morale.
  • Lead shift meetings and ensured the successful operation of various events at Universal.
  • Trained and mentored team members by relaying information on company procedures and sharing techniques necessary to complete job tasks.
  • Maximized resources and minimized time losses by addressing production issues directly and implementing timely solutions.

Event Guide

Universal Studios
01.2014 - 06.2018
  • Organized arrivals and check-ins of Event Guests and facilitated movement of groups throughout the resort.
  • Assisted with on-site needs of Event Guests while maintaining boundaries and assisting with setting up barricades.
  • Managed daily operations and acted as a first point of contact for team members, guests, and interdepartmental partners in the absence of a Lead.
  • Executed multiple tasks simultaneously and completed all assigned duties each shift.

Education

Bachelor of Science - International Politics and Military History

Aberystwyth University
Aberystwyth, Wales, United Kingdom
06.2014

Skills

  • Complex Problem-Solving and Critical Thinking
  • Team Development
  • Threat Mitigation and Situational Awareness
  • Customer Service Expertise
  • Troubleshooting
  • Detail Oriented
  • Computer hardware assembly and maintenance

Additional Information

Developing Leadership Talent

  • A course designed to teach the necessary skills required for a future leader development within Universal Orlando and beyond. Highly competitive course for future leader development. 09/16

Awards

  • BRAVO! winner for Entrance Operations 05/16
  • Event Operations Team Member of the Month 04/15

Timeline

Transportation Security Officer

Transportation Security Administration
06.2018 - Current

Team Lead, Event Operations

Universal Studios
09.2015 - 06.2018

Event Guide

Universal Studios
01.2014 - 06.2018

Bachelor of Science - International Politics and Military History

Aberystwyth University
Anthony John