Anthony John
Orlando,FL
Summary
Dedicated Transportation Security Officer that possesses an observant nature and a proven ability to manage multiple priorities with a positive attitude. Excellent time management and organizational abilities backed by strong troubleshooting capabilities and customer-oriented attitude. Quick learner with ability to adapt to a variety of environments.
Overview
10
10
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration
06.2018 - Current
- Attends daily briefings with supervisors to discuss issues with security screening processes.
- Interacts with public to give directions, explain rules and regulations, and respond to inquiries.
- Developed and maintains a positive rapport with passengers and other airport personnel.
- Discretely observes behavior and demeanor of travelers to screen for suspicious actions.
- Responds effectively to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
Team Lead, Event Operations
Universal Studios
09.2015 - 06.2018
- Designed and revised a Team Lead Recognition Program within the Event Operations department that successfully filled a gap within the team to help improve Lead morale.
- Lead shift meetings and ensured the successful operation of various events at Universal.
- Trained and mentored team members by relaying information on company procedures and sharing techniques necessary to complete job tasks.
- Maximized resources and minimized time losses by addressing production issues directly and implementing timely solutions.
Event Guide
Universal Studios
01.2014 - 06.2018
- Organized arrivals and check-ins of Event Guests and facilitated movement of groups throughout the resort.
- Assisted with on-site needs of Event Guests while maintaining boundaries and assisting with setting up barricades.
- Managed daily operations and acted as a first point of contact for team members, guests, and interdepartmental partners in the absence of a Lead.
- Executed multiple tasks simultaneously and completed all assigned duties each shift.
Education
Bachelor of Science - International Politics and Military History
Aberystwyth University
Aberystwyth, Wales, United Kingdom06.2014
Skills
- Complex Problem-Solving and Critical Thinking
- Team Development
- Threat Mitigation and Situational Awareness
- Customer Service Expertise
- Troubleshooting
- Detail Oriented
- Computer hardware assembly and maintenance
Additional Information
Developing Leadership Talent
- A course designed to teach the necessary skills required for a future leader development within Universal Orlando and beyond. Highly competitive course for future leader development. 09/16
Awards
- BRAVO! winner for Entrance Operations 05/16
- Event Operations Team Member of the Month 04/15
Timeline
Transportation Security Officer
Transportation Security Administration
06.2018 - Current
Team Lead, Event Operations
Universal Studios
09.2015 - 06.2018
Event Guide
Universal Studios
01.2014 - 06.2018
Bachelor of Science - International Politics and Military History
Aberystwyth University