Anthony Johnson
Los Angeles,CA
Summary
Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Hallmark Aviation
07.2023 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Line Cook
Buffalo Wild Wings
06.2020 - 07.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
High School Diploma -
Long Beach Polytechnic
Long Beach, CA06-2020
Skills
- Excellent communication and interpersonal skills
- Familiar with food safety and sanitation practices
- Willingness to learn
- Strong teamwork abilities
Timeline
Customer Service Agent
Hallmark Aviation
07.2023 - Current
Line Cook
Buffalo Wild Wings
06.2020 - 07.2023
High School Diploma -
Long Beach Polytechnic
Similar Profiles
Angel CharlesAngel Charles
Airline Customer Service Agent at Hallmark AviationAirline Customer Service Agent at Hallmark Aviation
Hamad Al-HamadHamad Al-Hamad
Airline Customer Service Supervisor at Hallmark AviationAirline Customer Service Supervisor at Hallmark Aviation
Michelle NavaMichelle Nava
Cabin Cleaning at Hallmark AviationCabin Cleaning at Hallmark Aviation