Summary
Overview
Work History
Education
Skills
Work Availability
Software
Interests
Work Preference
Timeline
Generic

Anthony Johnson

Tempe,AZ

Summary

Technical support professional with proven track record in resolving complex technical issues and enhancing user experience. Known for strong collaboration skills and achieving results through effective troubleshooting. Reliable and adaptable, with expertise in diagnosing hardware and software problems and providing timely resolutions.

Experienced with resolving complex technical issues efficiently and effectively. Utilizes strong troubleshooting skills to enhance user experience and improve system performance. Knowledgeable of diagnosing hardware and software problems and providing timely solutions for diverse technical challenges for junior employees and customers.

Overview

9
9
years of professional experience

Work History

Advanced Technical Support Specialist

Nextiva
02.2016 - 06.2025
  • Provided advanced technical support for VoIP systems, resolving complex customer issues efficiently.
  • Collaborated with cross-functional teams to enhance product functionality and user experience.
  • Mentored junior staff on troubleshooting techniques and best practices for customer interactions.
  • Developed training materials to improve knowledge sharing among technical support teams.
  • Improved customer satisfaction by providing advanced technical support and troubleshooting complex issues.
  • Developed custom solutions for unique client needs, demonstrating adaptability in addressing diverse challenges.
  • Used ticketing systems to manage and process support actions and requests.
  • Researched and identified solutions to technical problems.
  • Managed technical escalations to development staff and coordinated efforts for gathering and collaborating evidence to the proper departments.

Education

Associate of Arts - English

Maricopa Community Colleges, Mesa Community College
Mesa, AZ
05-2015

High School Diploma -

Mountain Pointe High School
Phoenix, AZ
05-2005

Skills

  • Remote support
  • Software installation
  • Wireless networking
  • Incident management
  • Hardware troubleshooting
  • Call center operations
  • Verbal and written communication
  • Issue escalation
  • Teamwork and collaboration
  • Problem-solving
  • Support case resolution
  • Security protocols

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Broadworks

Microsoft Teams

Slack

Jira

SPLUNK

Confluence

Tenfold

Interests

Video Games

Model Gaming

Work Preference

Work Type

Full Time

Work Location

On-SiteHybrid

Important To Me

Company CulturePersonal development programsFlexible work hours

Timeline

Advanced Technical Support Specialist

Nextiva
02.2016 - 06.2025

Associate of Arts - English

Maricopa Community Colleges, Mesa Community College

High School Diploma -

Mountain Pointe High School

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