Anthony Jones
Baltimore,MD
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions, once familiar with the job.
Overview
29
29
years of professional experience
Work History
911 Specialist
Baltimore City Mayors' Office, Fire Department
1995.01 - Current
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Maintained current understanding of market conditions, compliance standards and best practices.
Education
High School Diploma -
Walbrook Senior High School
2000 Edgewood StreetSkills
- Health Informatics
- Documenting Sessions
- Clerical Support
- Inbound Phone Calls
- Leadership
Accomplishments
During my years as a 911 specialist, I've made initiatives on going to seminars, taking courses and even have made suggestions on different ways to enhance job productivity.
Music and music CD collecting
When I was in High School, I took up music and I participated in music activities in school and in church. When I graduated, I didn't further my education in music; however, I've always enjoyed listening and later, collecting CD's as a hobby with different genres and time periods of music.
Timeline
911 Specialist
Baltimore City Mayors' Office, Fire Department
1995.01 - Current
High School Diploma -
Walbrook Senior High School
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