Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANTHONY JONES

Atlanta,GA

Summary

Versatile and proactive IT Operations Specialist with over 8 years of experience supporting system performance, task scheduling, and technical troubleshooting. Skilled in incident management, system monitoring, and end-user support using tools like ServiceNow, Microsoft Copilot, and Ad Manager. Proven ability to manage escalations, coordinate triage efforts, and uphold technology standards across operational environments. Quick to learn platforms with a strong commitment to reliability, collaboration, and operational excellence.

Overview

11
11
years of professional experience

Work History

Technical Operator

Duracell
03.2023 - Current
  • Monitor system performance and respond to issues in real time, minimizing downtime across production.
  • Log incidents, escalations, and changes using ServiceNow, supporting effective triage and resolution.
  • Utilize Microsoft Copilot to streamline documentation, reporting, and task follow-ups.
  • Conduct routine system checks and equipment maintenance to prevent service interruptions.
  • Coordinate with cross-functional teams to ensure smooth file transfers and job runs.
  • Contribute to task scheduler updates and support basic event triage under guidance.

Host

Airbnb
02.2017 - 06.2025
  • Managed digital tools to coordinate scheduling, communication, and guest operations.
  • Leveraged Ad Manager to optimize visibility and manage targeted marketing for property listings.
  • Maintained records, handled escalations, and ensured prompt resolution of service issues.
  • Adapted quickly to platform changes and implemented system improvements to enhance customer experience.

Ground Operations Agent

Delta Air Lines
07.2014 - 12.2018
  • Performed system monitoring for baggage and cargo routing using airline software systems.
  • Supported data entry and incident resolution, coordinating with multiple departments under pressure.
  • Participated in shift transitions and daily task scheduling, helping manage work prioritization.
  • Provided cross-training for new hires on technical tools and procedures.

Education

High School Diploma -

Cedar Grove High School
Ellenwood, GA
05.2006

Skills

  • System Monitoring & Incident Response
  • Task Scheduling & File Transfers
  • ServiceNow Microsoft Copilot Ad Manager
  • Windows 10/11, iOS, macOS
  • Office 365, Microsoft Teams
  • Basic Triage & Problem Resolution
  • Hardware & Software Configuration
  • Preventive Maintenance
  • Team Coordination & Cross-Training
  • Strong Verbal & Written Communication

Timeline

Technical Operator

Duracell
03.2023 - Current

Host

Airbnb
02.2017 - 06.2025

Ground Operations Agent

Delta Air Lines
07.2014 - 12.2018

High School Diploma -

Cedar Grove High School

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