SUZIE Q TIMLER
Technical Support & Operations Specialist | Data Accuracy | Workflow Optimization
Saginaw,Texas
Work Preference
Summary
I’m a Technical Support & Operations Specialist with 10+ years of experience supporting complex systems, resolving technical issues, and maintaining high‑accuracy workflows across fast‑paced environments. I’m known for staying calm under pressure, digging into details, and delivering reliable results, whether I’m troubleshooting hardware/software issues, validating real‑time data, or improving operational processes.
My background includes supporting Zebra Technologies’ Next Gen Stats platform for the NFL, where I monitored live player‑tracking data, resolved discrepancies in real time, and collaborated with engineering and analytics teams to ensure system accuracy and uptime. That experience strengthened my ability to work with large datasets, identify root causes quickly, and maintain precision in high‑visibility, high‑stakes environments.
Beyond technical troubleshooting, I bring strong operational expertise: workflow optimization, documentation, cross‑functional coordination, and process improvement. I enjoy building clarity out of complexity, creating SOPs, improving data integrity, and using tools like Excel automation and AI to streamline repetitive tasks.
I thrive in remote roles where autonomy, accuracy, and thoughtful communication matter. I’m passionate about supporting mission‑driven organizations and contributing to teams that value reliability, inclusivity, and continuous improvement.
Core strengths:
• Technical troubleshooting (hardware, software, sensors, networking basics)
• Data validation, accuracy, and discrepancy resolution
• Workflow optimization & documentation
• Cross‑functional collaboration
• Excel (advanced), automation, and data tools
• Customer & stakeholder communication
• Real‑time system monitoring & incident response
I’m currently seeking a remote role where I can bring my technical expertise, operational mindset, and commitment to quality to a team that values ownership, collaboration, and impact.
Overview
15
15
years of professional experience
2
2
Certifications
1
1
Language
Work History
Client Services Specialist II (Sports Technology)
Zebra Technologies
Saginaw, TX
08.2021 - 02.2026
- Remote & Field Support
- Supported Zebra’s Next Gen Stats player‑tracking technology used across the NFL, ensuring accurate real‑time data capture from RFID chips and sensor‑based systems.
- Diagnosed hardware, software, and data discrepancies across RFID equipment and internal platforms, resolving issues through structured troubleshooting and root-cause analysis.
- Provided remote and onsite technical support, guiding users through device setup, system navigation, and technical procedures to increase adoption and reduce repeat requests.
- Coordinated deployment and configuration of equipment across 30+ global sites, preventing delays through alignment with supply chain teams and validation of operational readiness.
- Created user-facing and internal documentation that streamlined onboarding and reduced troubleshooting time for new team members.
- Supported Player Health & Safety and UPS technology rollouts, validating system behavior and assisting clients during transition periods.
- Documented workflows, troubleshooting steps, and best practices to improve team efficiency and accelerate new‑hire ramp‑up time
Order Experience
Zebra Technologies
Fort Worth, TX
06.2017 - 08.2021
- Managed complex order workflows, ensuring accurate data entry, documentation, and cross‑functional coordination between logistics, sales, and customer support teams.
- Trained staff in RMA processing and order workflows, improving accuracy and reducing escalations.
- Acted as SME for client-specific procedures, ensuring compliance and resolving operational issues quickly.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Expedited the order fulfillment process by coordinating effectively with shipping departments and carriers.
- Paid attention to detail while completing assignments.
Client Care Administrator
Zebra Technologies
Vernon Hills , IL
10.2010 - 09.2013
- Served as the primary point of contact for clients, resolving inquiries with professionalism and accuracy across multiple communication channels.
- Delivered daily technical and account support to clients, troubleshooting issues and ensuring timely resolutions.
- Maintained accuracy and quality standards across a high-volume support environment.
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
- Improved workflow efficiency by organizing tasks and prioritizing responsibilities according to deadlines.
- Participated actively in team meetings discussing ways to improve overall performance thus contributing towards creating a positive working environment.
- Ensured consistent follow-up with clients after resolving their concerns/issues which led to an increase in customer retention rate.
- Handled escalated cases effectively by liaising with appropriate personnel internally thereby reducing resolution time significantly.
Education
M.S. - Cybersecurity Management
Colorado Technical University
B.S. - Information Technology (Network Management)
Colorado Technical University
Skills
Hardware & Software Support
Troubleshooting & Diagnostics: hardware/software diagnostics, device configuration, data discrepancy resolution
System Monitoring & Incident Response
RFID & Device Configuration
Networking (IP, switches, basic configuration)
Excel (Advanced), Data Analysis
Ticketing, Documentation, Process Adherence
Telephone skills
Strong empathy
Creative solutions
Client retention strategies
Vulnerability assessment
Incident response
Security information and event management
Network security
Critical thinking skills
Mobile security
Application security
Tableau
Analytical thinking
Data exports
Workflow automation
Accomplishments
- Integrated RFID reading capability into major product offerings, improving data accuracy and client visibility.
- Supported multiple site installations, validating system performance and strengthening operational readiness.
- Helped maintain industry-leading uptime during NFL seasons, strengthening customer trust and service reliability.
- Documented workflows and troubleshooting steps to improve team efficiency and accelerate new hire ramp-up time.
Certification
Google IT Support (Completed)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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SECURITY TOOLING
Datadog
PRTG
Tenable Nessus
Splunk
Languages
Spanish
Native or Bilingual
Software
Microsoft Excel
SQL
SAP ECC
CodeSignal
Datadog
PRTG
Salesforce
Tableau
Tenable Nessus
Microsoft Office Suite
SharePoint / OneDrive
Splunk
Windows OS
Active Directory
TeamViewer
ServiceNow
ERP / Workflow System
Timeline
Client Services Specialist II (Sports Technology)
Zebra Technologies
08.2021 - 02.2026
Order Experience
Zebra Technologies
06.2017 - 08.2021
Client Care Administrator
Zebra Technologies
10.2010 - 09.2013
B.S. - Information Technology (Network Management)
Colorado Technical University
M.S. - Cybersecurity Management
Colorado Technical University