Justin Keidel
Aston,PA
Summary
Client Service Representative possessing strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Energetic and highly motivated with multiple years of customer/client relations experience, and ability to work a flexible schedule. Also has a background of Network Engineering with no job experience yet related to IT.
Overview
8
8
years of professional experience
Work History
Client Services Specialist II
IMX Medical Management Services
09.2019 - Current
- Experience facilitating correspondences, reports, subpoenas, and claimant charts from medical providers and clients such as law firms and insurance companies via mail, email, and fax
- Communicates daily with claimants, providers, attorneys, and paralegal via phone and email in reference to the following:
- Intake/Scheduling of IMEs
- Addendums, External/Peer reviews, and Incorporation of records
- Complications in reference to claimant needs/availability, IMEs, medical providers, payment for services, report status/changes, receiving and obtaining medical records, etc
- Experience with claimant charts and handling medical records
- Understanding of medical/legal terminology
- Adhering to high priority client needs/deadlines
Lead Customer Service Associate
Giant Foods
10.2015 - 09.2019
- Responsible for supervising up to fifteen associates at any given time
- Assists customers with questions and returns in courteous, quick and efficient manner in person and via phone
- Managed over 50 customer calls per day
- Proven ability to timely and professionally resolve customer issues and complaints and escalate to management as appropriate
- Handling very high money amounts for outgoing transfer to Brink's Security.
Education
Associate of Applied Science - Network Engineering
Delaware County Community College
Media, PA05.2018
High School Diploma -
Sun Valley High School
Aston, PA06.2015
Skills
- Experienced in Windows 7,8,10, Microsoft Outlook, Office (Word, Excel, Powerpoint)
- Knowledge of Microsoft Server 2008 R2, Microsoft Server 2012 R2
- Microsoft Windows 7: Able to install and upgrade MS Windows operating systems, capture and
- Deploy system images, manage VHDs, configure IPv4 and IPv6 settings, manage NTFS permissions
- Configure Windows Firewall, and remote access controls
- Microsoft Windows Server 2008: Ability to install and work with Active Directory Services
- DHCP, and DNS Worked with Remote Desktop, file and print management, and GPO management
- Able to maintain strict confidentiality
- Excellent time management skills
- Works well independently and with others
- Adapts very well to new situations
- Active Listener
Timeline
Client Services Specialist II
IMX Medical Management Services
09.2019 - Current
Lead Customer Service Associate
Giant Foods
10.2015 - 09.2019
Associate of Applied Science - Network Engineering
Delaware County Community College
High School Diploma -
Sun Valley High School
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