Carmelo Vazquez Jr
Haverhill,USA
Summary
Knowledgeable GS-12 with solid background in managing and optimizing IT systems and infrastructure. Successfully implemented network security protocols and streamlined support processes to enhance productivity. Demonstrated problem-solving skills and effective communication in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Information Technology Specialist (Network Services)
Internal Revenue Service
04.2023 - Current
- CONFIGURATION, INSTALLATION, AND MAINTAINENCE of networked systems including Local Area Networks (LANs) and Wide Area Networks (WANs) devices and software
- This includes Cisco IP phones (VoIP) models 8841 and 7841, Cisco Jabber, and Unity voice mail services
- Assisted in the configuration, installation moving switches the weight 40 lb
- Up to 140 lb
- To the specific room or IDF for the staging and BareMetal, maintenance of; Cisco Catalyst 9300 switches, Cisco 9400 series routers, Voice Gateways (VGs) for analog lines, and copper and fiber cabling
- Implementation of the TENs Network Modernization Wide Area Network (WAN) Project in Lowell, MA, and the infrastructure (SI) Switch Refresh Project in the Andover Telecom Territory
- TROUBLESHOOTING of Cisco IP phones (VoIP) models 8841 and 7841 with the utilization of Cisco Unified Call Manager
- Voicemail services by utilizing Cisco Unity Connection
- Troubleshooting of Cisco Jabber softphone, Cisco Catalyst 9300 switches, Cisco 9400 series routers, and Voice Gateways
- Use of KISAM and Service Now software ticket resolution to communicate, track, and update tickets pertaining to customer issues and resolution for the Northeast Area that is about
- Use and navigation of the directory overlay (LDS) to troubleshoot and assist end users
- Skilled in Command Line tools for troubleshooting data networks, examples pinging IP addresses, tracert, Ipconfig, and pathping
- Knowledgeable in the use of network and cable testing devices for troubleshooting data networks, switches, cabling, and fiber optics
- Use of the secure CRT application to troubleshoot network connection on cisco products
- Tracking device on the network with, Network Node Manager I, Riverbed NetIM, AirWave Management Platform 8.2
- TESTING NETWORK OPERATIONS for network cutovers that include new site POD and router and Cisco Switch refresh
- Testing of network devices for employee workstations, analog POTS lines, FXO lines, SRST and AAR modes for local and long-distance emergency phone calls
- DEVELOPMENT of networked systems including local area networks (LANs) and wide area networks (WANs
- Demonstrate Customer Service, Software Proficiency, and organizational skills: Provided Technical consultations and evaluations in the real time with customer in the EFO IT Virtual Support and bring a solution in timing matter
- FUNDAMENTAL UNDERSTANDING OF IT PRICIPLES pertaining to the Internal Revenue Service, such as, IRS IT Topology i.e., IRS Super Clusters; Core Call Manager Clusters, Unity Pair Voice Mail Clusters, cat1 sites, and the SME
- Understanding of NMCC BareMetal implementation for router configuration to form the base of a secure, powerful, and stable digital infrastructure
- Understanding of universal wiring guidelines, standards and procedures pertaining to Cat5 and Cat6a and Cat6e cabling
- The layout of Internal Revenue Service telecommunications infrastructure and buildings
Computer-Tech- Volunteer Jobs (Home User)
Self-Employer
01.2002 - Current
- CONFIGURATION, INSTALLATION, AND MAINTAINENCE: Performed hardware refresh of cisco routers and switches Products
- Wireless network installation and configurations of router, smart switches, printer, smart tv
- Performed set up and configurations of network workstations, including internet and TCP/IP configuration
- Tablet setup and app setup, IoT device setup (Alexas’s device, Google device, Microsoft device), Home Security device, Car alarm and remote start
- Network configuration wired Cat6, Cat6e
- Troubleshooting: Performed hardware refresh PC, printers, and Servers
- Troubleshoot and support clients with Computer needs and repair
- Laptops, Desktop, smart device, IoT, software support
- Demonstrate Customer Service, Software Proficiency, and organizational skills: Built relationships with clients
- Including customer service, and communications skills
- Provided Technical consultations and evaluations
- Password reset and Voicemail set up on the phone system, Cisco, Verizon
- Assist clients with Computer Literacy
- I help customer with the internet connection of the house and setting up Cloud account
- FUNDAMENTAL UNDERSTANDING OF IT PRICIPLES related to the Clients Business: Research of the business to understand the customers business and needs to find the best solution for the customer
Information Technology Specialist (Network Services)
Sedona Government Services (Contractor- IRS)
03.2022 - 03.2023
- CONFIGURATION, INSTALLATION, AND MAINTAINENCE of networked systems including Local Area Networks (LANs) and Wide Area Networks (WANs) devices and software
- This includes Cisco IP phones (VoIP) models 8841 and 7841, Cisco Jabber, and Unity voice mail services
- Assisted in the configuration, installation, and maintenance of; Cisco Catalyst 3850 switches, Cisco 4300 series routers, Voice Gateways (VGs) for analog lines, and copper and fiber cabling
- TROUBLESHOOTING of Cisco IP phones (VoIP) models 8841 and 7841 with the utilization of Cisco Unified Call Manager
- Voicemail services by utilizing Cisco Unity Connection
- Troubleshooting of Cisco Jabber softphone, Cisco Catalyst 3850 switches, Cisco 4300 series routers, and Voice Gateways
- Use of KISAM and Service Now software ticket resolution to communicate, track, and update tickets pertaining to customer issues and resolution
- Use and navigation of the directory overlay (LDS) to troubleshoot and assist end users
- Skilled in Command Line tools for troubleshooting data networks, examples are pinging IP addresses, tracert, Ipconfig, and pathping
- Knowledgeable in the use of network and cable testing devices for troubleshooting data networks, switches, cabling, and fiber optics
- Use of the secure CRT application to troubleshoot network connection on cisco products
- Tracking device on the network with, Network Node Manager I, Riverbed NetIM, AirWave Management Platform 8.2
- TESTING NETWORK OPERATIONS for network cutovers that include new site POD and router and Cisco Switch refresh
- Testing of network devices for employee workstations, analog POTS lines, FXO lines, SRST and AAR modes for local and long-distance emergency phone calls
- DEVELOPMENT of networked systems including local area networks (LANs) and wide area networks (WANs
- Demonstrate Customer Service, Software Proficiency, and organizational skills: Provided Technical consultations and evaluations in the real time with customer in the EFO IT Virtual Support and bring a solution in timing matter
- FUNDAMENTAL UNDERSTANDING OF IT PRICIPLES pertaining to the Internal Revenue Service, such as, IRS IT Topology i.e., IRS Super Clusters; Core Call Manager Clusters, Unity Pair Voice Mail Clusters, cat1 sites, and the SME
- Understanding of NMCC BareMetal implementation for router configuration to form the base of a secure, powerful, and stable digital infrastructure
- Understanding of universal wiring guidelines, standards and procedures pertaining to Cat5 and Cat6a and Cat6e cabling
- The layout of Internal Revenue Service telecommunications infrastructure and buildings
Education
B.S. - Computer Science
Inter-America University of Puerto Rico
Skills
- Networking systems management
- Telecommunications industry experience
- Experience with Cisco equipment
- Proficient in Cisco Packet Tracer
- Skilled in digital device management
- Systematic problem-solving
- Analytical problem solving
- Excel proficiency
- Experienced in Microsoft Word document creation
- Experienced in Microsoft Outlook management
- PowerPoint proficiency
- Proficient in Microsoft OneNote
- Experienced with Windows 10 operating system
- Experienced with Windows 11
- Network management
- Linux and Unix proficiency
- Kali Linux proficiency
- Network traffic analysis
- Meticulous attention to detail
- Strategic decision making
- Adaptability to change
- Strong ethical standards
- Effective communication skills
- Effective oral communication
- Adaptability under pressure
- Strong organizational skills
- Collaborative teamwork
- Technical proficiency
- Technical writing
- Signal flow
- Leadership
- Accountability
- Organized
- Extensive customer service and support
- IT troubleshooting
- Problem-solving skills
- Information security
- End user support
- Network administration
- Device configuration
- Excellent interpersonal skills
- Hardware installations
- Advanced computer proficiency
- IT asset management
- Operations management
- IT compliance
- Presentations
- Virtualization technologies
- Security protocols
- LAN protocols
- IT service management
- Hardware updates
- Network infrastructure updates
- Technical support
- Customer service
- Software installation
- Network diagnostics
- System administration
- Technical troubleshooting
- Network configuration
- User support
- Desktop support
- LAN/WAN
- Remote support
- Product troubleshooting
- Microsoft outlook
- TCP/IP
- Information protection
- Service support
- Ticket management
- Application installations
- Performance testing
- Customer service expert
- Decision-making
- Ticket support system management
Accomplishments
- Best Employee in Telecom award.
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Recipient of individual and departmental awards for providing stellar client service.
- Completed intensive training in database fundamentals and software engineering.
- Contributed to a reduction in operational costs of 20%.
- Promoted to Senior Telecom after 24 months of employment.
- Endorsements in software development and mobile applications.
- Increased number of resolved job tickets by 90% over previous year.
- Trained and led technical support teams of more than 1 support specialists.
- Achieved my goal through effectively helping with [Task].
- Documented and resolved Issue in the technical side which led to 100% the work done.
- Supervised team of 1 staff members.
- Achieved result by introducing Software for [Ticketing tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 8 in the development of Project name for the Hyannis POD.
- Resolved product issue through consumer testing.
- Achieved result of 99% by completing all my task with accuracy and efficiency.
Job Related Training
- CCNA- Implementation, 40 hours
- CompTIA Network Plus, 40 hours
- Cybersecurity self-Training, 200 plus hours
Languages
English
Native or Bilingual
Timeline
Information Technology Specialist (Network Services)
Internal Revenue Service
04.2023 - Current
Information Technology Specialist (Network Services)
Sedona Government Services (Contractor- IRS)
03.2022 - 03.2023
Computer-Tech- Volunteer Jobs (Home User)
Self-Employer
01.2002 - Current
B.S. - Computer Science
Inter-America University of Puerto Rico
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