Traci Gilliam

Account Management

• Serve as the dedicated point of contact for a portfolio of 100+ accounts, delivering prompt and reliable service.
• Oversee customer lifecycle tasks including profile setup, approval coordination, and scheduling to ensure smooth operations.
• Contribute to pricing and proposal development, ensuring precision and alignment with internal teams.

Systems & Process Management

• Ensure comprehensive account visibility by maintaining up-to-date records and dashboards in Salesforce.
• Monitor profiling and approval workflows; collaborate with compliance teams to accelerate processing.
• Assist with contract updates, including renewals, extensions, and pricing changes, in coordination with Sales and Finance.

Reporting & Analytics

• Monthly and quarterly generated reports that include volumes and spend.

Cross-Functional Collaboration

• Collaborate with cross-functional teams—including Operations, Compliance, and Commercial—to quickly resolve customer challenges and ensure service continuity.
• Liaise with Finance, Legal, and Supply Chain to support smooth contract execution and customer onboarding.
• Drive internal coordination to align stakeholders and deliver consistent, high-quality account support.

Responsible for scheduling customer appointments for profiled waste deliveries to Reworld Asheboro and Reworld Augusta in an efficient and timely manner. This includes coordinating with the facility, customer, and transporter to facilitate the delivery of acceptable material at the scheduled time.

• Respond to customer scheduling requests through phone and email, ensuring prompt and accurate handling.
• Professionally manage 100–150 inbound calls weekly, delivering courteous and efficient support.
• Coordinate with facility teams to enforce delivery protocols and proactively communicate with customers regarding non-compliant shipments.
• Prepare required documentation—including non-hazardous labels and manifests—to accompany each load.
• Arrange transportation and service logistics for shipments across the U.S., and acting as a liaison between customers and carriers.

• Create and implement age-appropriate lesson plans that support early childhood development in literacy, numeracy, and social-emotional skills.
• Foster a safe, nurturing, and inclusive classroom environment that encourages curiosity and creativity.
• Monitor and assess student progress through observation, documentation, and developmental screenings.
• Communicate regularly with parents and guardians to provide updates on student growth and classroom activities.
• Collaborate with teaching assistants and school staff to support individualized learning and classroom management.
• Promote positive behavior and conflict resolution through structured routines and guidance strategies.
• Maintain compliance with state and local regulations regarding early childhood education standards and safety protocols.