Anthony J. Verdino
Chicago,IL
Summary
IT Professional with 4+ years of experience seeking to transition into Information Security. Proven team lead with an analytical skillset.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Training Team Coordinator
ALDI
09.2022 - Current
- Oversee staffing, scheduling and continual development for 100+ employees.
- Collaborate with various departments on weekly IT process trainings.
- Locate outages in daily operations and communicate potential major incidents.
Senior IT Service Desk Agent
ALDI
04.2022 - 09.2022
- Managed 35+ end user calls per day.
- Monitor potential problem candidates and flag for problem coordination.
- Direct point of contact for training peers on utilization of process management tool.
IT Service Desk Agent
ALDI
02.2021 - 04.2022
- Managed 20+ end user calls per day.
- Collaborated with other teams in network to diagnose and troubleshoot new solutions regarding software and hardware.
- Optimized live call solutions by implementing project management strategies for 75+ agents resulting in 25 percent call improvement
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City07.2025
Other Work Experience
IT Software Technician at Advocate Aurora Hospital, Geeksquad Agent at BestBuy
Certification
CompTia A+, Network+
Timeline
IT Training Team Coordinator
ALDI
09.2022 - Current
Senior IT Service Desk Agent
ALDI
04.2022 - 09.2022
IT Service Desk Agent
ALDI
02.2021 - 04.2022
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University