Adept Human Resources Professional with well-rounded experience in all functional areas of HR, including but not limited to labor law compliance, employee relations, performance management, FMLA, and ADA accommodations. Thrives on mentoring business owners and managers both in small to large companies with proven success at understanding unique business needs to establish genuine relationships as indispensable partners. Skillful in strategic planning, policy integration, and performance improvements. Always pursuing ways to maximize efficiency and employee satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Human Resources Director
Magnolia Ridge Health & Rehabilitation (Clear Choice Healthcare)
12.2023 - 05.2024
Manage all personnel related issues within the facility
Oversee all aspects of the employee recruitment process, including receiving and maintaining employment applications and related documents for all facility positions
Direct the new hire and orientation process for all new employees, including the completion of all new hire forms
Lead payroll procedures, including processing payroll records for all employees and distributing payroll checks on pay day
Handle and manages implementation of the facility’s employee benefit programs, including benefit and 401(k) enrollments for eligible employees in a timely and accurate manner
Oversee the maintenance of OSHA logs and workers’ compensation claims/files
Monitor and addresses accounts payable matters, including responsibility for recording all Accounts Payable transactions timely and accurately
Prepare payroll tax deposits and maintain W-4 records for employees
Creates, organizes, and maintains personnel and other employee files
Lead any necessary internal investigations relating to employee matters
Manage all employee evaluation and disciplinary matters within the facility, including annual performance reviews and employee counseling
Address any employee disputes and/or complaints, including formulating an effective response and resolution
Manage all workers’ compensation and unemployment compensation claims
Monitor time and attendance records and perform time edits in the payroll system as needed
Reconcile vendor invoices and statements as well as payroll records
Prepare quarterly payroll reports
Work with employees to answer any questions related to payroll, insurance, or related area
Provide guidance to department managers regarding human resource-related questions
Initiate new employee set up into the time clock system
Review invoices for accuracy
Manage the payroll system, including the input of new hires and terminations into the payroll system
Coordinate meetings with staff regarding topics such as insurance, 401 (k), etc
Make necessary changes for W-4, change in department, direct deposit, etc.
Human Resources Business Partner
Resilience Government Services, Inc.
06.2022 - 10.2023
Worked with people managers and leaders to design, evolve, and execute robust people and organizational strategies as appropriate for their supported teams, with the purpose of driving key business objectives
Conducted exit interviews with employees leaving the company to gauge areas of success and opportunities for improvement
Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures
Managed the full cycle of recruiting, hiring, and onboarding new employees to include New Hire Orientation
Promoted and enabled necessary changes to align operations with strategic plans
Identified HR training needs and conducted training for employees and leadership
Advised senior management on organizational development and change management initiatives
Conducted employee surveys and interviews to evaluate employee engagement and job satisfaction levels
Collaborated with leadership to assess and improve policies across the board
Facilitated team-building activities and initiatives, improving collaboration and engagement
Maintained the confidential nature of employee and company proprietary and privileged information used or observed in the course of performing job duties
Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes
Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams
Utilized compliance tools, corrective actions, and identification of deficiencies to mitigate audit risks.
Human Resources Manager
CordaRoy’s Wholesale, Inc.
07.2019 - 05.2022
Develop and implement HR strategies and initiatives aligned with the overall business goal
Maintained company compliance with local, state, and federal laws, in addition to established organizational standards
Maintained human resources regulatory compliance with local, state and federal laws
Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions
Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset
Organized and led staff orientation programs and training to promote collaboration
Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes
Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
Sales Coordinator
Tucker Davis Technologies
10.2017 - 07.2019
Manage all expense accounts in QuickBooks for sales department travel including currency conversion
Kept detailed records of sales and customer information in CRM software, updating the database regularly to maintain top-notch service
Compiled client profiles and entered information into the operating system
Managed trade show inventory
Traveled to and set up trade shows across the United States.
General Manager
Sunoco, LP
10.2015 - 10.2017
Manage day-to-day operations of 2 Gainesville Sunoco locations reporting to the Director of Operations
Developed and implemented strategies to increase sales and profitability
Managed budget implementations, employee evaluations, and contract details
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures
Formulated policies and procedures to streamline operations
Recruiting, hiring, and trained all frontline personnel.
Operations Manager
The Village at Gainesville
10.2009 - 10.2015
Managed day-to-day operations for the Transportation & Security department reporting directly to the Executive Director
Supervised operations staff and kept employees compliant with company policies and procedures
Developed systems and procedures to improve operational quality and team efficiency
Led hiring, onboarding, and training of new hires to fulfill business requirements
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
Set, enforced and optimized internal policies to maintain responsiveness to demands
Trained new employees on proper protocols and customer service standards
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
Scheduled employees for shifts, considering customer traffic and employee strengths
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Human Resources Director
Quality Cleaners of Springhill
12.2003 - 12.2009
Managed day-to-day operations of the Human Resources Department reporting to the Owner/ President
Maintained human resources regulatory compliance with local, state, and federal laws
Maintained company compliance with local, state, and federal laws, in addition to established organizational standards
Coordinated employee grievances and disputes in a timely and professional manner by finding constructive solutions
Monitored and handled employee claims involving performance-based and harassment incidents
Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management
Implemented performance reviews and motivational strategies to elevate HR team results
Processed employee claims involving performance issues and harassment
Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management
Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset
Facilitated successful policy implementation and enforcement to maintain legal and operational compliance
Identified and implemented appropriate strategies to increase employee satisfaction and retention.
Education
Master of Business Administration - Human Resources Management