Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Interests
Timeline
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Anthony Kwasi Marfo

Summary


I am a telecommunication engineering graduate with a strong foundation in research, problem-solving, and data interpretation. Through my academic training, I have developed solid interpersonal, communication, and organizational skills. I’m highly motivated, detail-oriented, and committed to applying best practices. I am seeking a full-time opportunity where I can use my analytical mindset and teamwork abilities, ideally in a company that values customer experience and data-driven decision-making.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Data Analyst

Ghana-India Kofi Annan Centre of Excellence in ICT (GI-KACE)
08.2023 - 08.2024
  • Assisted in delivering practical sessions for a Data Analytics course, supporting over 30 students with hands-on guidance in data cleaning, analysis, and visualization using Excel and Python.
  • Developed and maintained sample datasets and instructional notebooks using Google Colab for in-class demonstrations.
  • Supported machine learning labs by guiding students through basic model building, evaluation, and interpretation.
  • Collaborated with lead instructors to design assignments and projects that emphasized real-world problem solving with data.
  • Provided one-on-one mentorship to students, helping them understand core analytics concepts such as descriptive statistics, correlation analysis, and predictive modeling.


Customer Service Representative

Sunny Multimedia
01.2020 - 10.2020


  • Interacted with customers by phone , email, or in person to provide information and assist with needed resources.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Executed administrative duties such as organizing, meetings, photocopying, scanning, maintaining the filing system, and compiling records

Education

Master of Science - Big Data Analytics

Bay Atlantic University
12-2026

Bachelor of Science - Telecommunication Engineering

Kwame Nkrumah University of Science And Technology
11-2023

General Science -

St. Augustine's College
06-2019

Skills

  • Customer service management
  • Effective communicator with a solid foundation in mathematics
  • Well-versed in identifying customer needs and ability to offer solutions promptly
  • Proactive problem solver
  • Experience in time management, establishing priorities, and complying with deadlines
  • Eagerness to learn and adapt
  • Data analysis for informed decision-making
  • Experienced in digital technology
  • IT proficiency

Certification

  • Educational Journey
  • Basic Education Certificate Examination
  • West African Senior School Certificate Examination
  • BSc Telecommunication Engineering
  • AWS Cloud Technical Essentials
  • Migrating to the AWS Cloud

LANGUAGES

English Language
Ghanaian Local Language (Twi)

Interests

  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Enjoy creating and following travel blogs and vlogs
  • Road Trips

Timeline

Assistant Data Analyst

Ghana-India Kofi Annan Centre of Excellence in ICT (GI-KACE)
08.2023 - 08.2024

Customer Service Representative

Sunny Multimedia
01.2020 - 10.2020

Master of Science - Big Data Analytics

Bay Atlantic University

Bachelor of Science - Telecommunication Engineering

Kwame Nkrumah University of Science And Technology

General Science -

St. Augustine's College

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Anthony Kwasi Marfo