Sonya Strickland
La Plata,MD
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
9
9
years of professional experience
Work History
Assistant Data Analyst
Affiliated Sante Group (Part-Time)
Silver Spring , MD
10.2022 - Current
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Upheld security and confidentiality of documents and data within area of responsibility.
- Participated in requirements meetings to understand business needs.
- Created data models to support decision-making processes.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Built databases and table structures for web applications.
- Implemented document management solutions with primary focus on document control, distribution and knowledge management.
- Collaborated with multi-functional roles to communicate and align development efforts.
- Developed and modified programs to meet customer requirements.
- Organized and edited training manuals for Credible Behavioral Health, multimedia visual aids, and other educational materials.
- Delivered new employee onboarding and training sessions via Zoom.
- Conducted orientation sessions and organized on-the-job training for new hires.
Administrative Analyst
Innovative Pain Solutions (Part-Time)
Bowie , MD
03.2017 - Current
- Demonstrated operational knowledge of Microsoft Office programs such as Excel, PowerPoint and Outlook.
- Maintained accurate inventory of institution property, equipment and operational supplies.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Directed building emergency services program and provided guidance to team members.
- Performed numerous administrative and technical support functions that enhanced effectiveness.
- Supported departmental communication and training program development and implementation.
- Provided multifaceted project development support.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Exhibited source-level knowledge of regulations, processes and implementation deadlines.
- Restructured procedures through coordination with compliance director to create and execute projects.
- Created and optimized records management strategies to coordinate and protect information.
- Trained and mentored 30 new personnel hired to fulfill various roles.
- Facilitated virtual, in-person and blended learning sessions.
- Listened to users, communicated training and translated technical information into easily understood terms.
- Wrote training manuals for 30 employees and various positions according to strict company guidelines and EHR/EMR protocols.
- Organized and edited training manuals for DrChrono EMR, multimedia visual aids, and other educational materials.
- Delivered new employee onboarding and training sessions via Zoom.
- Conducted orientation sessions and organized on-the-job training for new hires.
Management Analyst
Insight Global (Contract)
Falls Church , VA
12.2022 - 06.2023
- Evaluated current processes to develop improvement plans.
- Act as a liaison between technical and non-technical teams, facilitating effective communication and understanding.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Restructured procedures through coordination with compliance director to create and execute projects.
- Created organizational studies and evaluations, design systems and procedures, conduct work simplification and measurement studies, and prepare operations and procedures manuals to assist with operating more efficiently and effectively.
- Coordinated development and/or compile additional tools and engagement strategies and practices for leaders to interact with stakeholders at all levels.
- Support the launch and sustainment of leadership engagement strategies and practices (e.g., communications, branding material, in person-events) across HQ, Market, and MTF levels.
- Codified and published lessons learned and leading practices for leadership engagement strategies.
- Support RRC HRO Awards as a formal recognition program that acknowledges and rewards behaviors aligned to the four Domains of Change (Leadership Commitment, Culture of Safety, Continuous Process Improvement, and Patient Centeredness) at the headquarters, Market, and MTF levels.
- Conducted environmental scans to identify trends, leading practices, and innovations within private sectors and compare them to existing practices in the military, synthesize findings to identify key themes, develop recommendations based on findings to inform improvements to patient centeredness and patient experience practices.
- Refined and maintained Strategic Key Performance Indicators (KPIs) to measure advancement in HRO Maturity as aligned to DHA Campaign Plan.
- Reviewed historical documentation to discern trends in operational metrics, informing future decisions on operational changes and potential improvements.
- Orchestrated cross-functional meetings to coordinate change management strategy implementation across divisional leadership roles.
- Proactively developed and proposed changes increasing productivity, compliance and other positive indicator metrics.
- Participated in high-level change management strategic planning, incorporating input from stakeholders, internal support staff and external factors.
- Developed and delivered change management support documentation and manuals.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Performed gap analysis to identify areas of improvement.
- Executed analysis of risks and identified risk mitigation strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Demonstrated research, data analysis, critical thinking, and oral and written communication abilities including experience , composing well-written, data-driven reports, and preparing briefings in concise form to senior-level audiences.
- Demonstrated a strong familiarity and experience with analyzing, clearly displaying and cataloging results with at least one data analysis tool, in a statistical analysis language or package such as Excel (including pivot tables).
Program Analyst/Financial Analyst
The Ravens Group (Contract)
Bethesda , MD
09.2021 - 12.2022
- Analyzed unstructured information to derive key insights.
- Helped solve diverse program problems with in-depth analysis.
- Validated results and performed quality assurance to assess accuracy of data.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings, and recommending changes.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
- Coordinated data quality of the Defense Medical Human Resource System - Internet (DMHRSi).
- Maintained payroll information by calculating, collecting, and entering data.
- Demonstrated research, data analysis, critical thinking, and oral and written communication abilities including experience , composing well-written, data-driven reports, and preparing briefings in concise form to senior-level audiences
- Demonstrated a strong familiarity and experience with analyzing, clearly displaying and cataloging results with at least one data analysis tool, in a statistical analysis language or package such as Excel (including pivot tables)
Durable Medical Equipment Specialist
Johns Hopkins Home Care Group
Bethesda , Maryland
01.2015 - 03.2017
- Inspected, tested and calibrated medical equipment before installing.
- Soldered loose connections in equipment to reduce safety hazards and improve performance.
- Documented information regarding installations, repairs and inventory checks.
- Maintained safe work environment and adhered to privacy regulations.
- Demonstrated correct operation, care and calibration to on-site medical personnel.
- Installed, calibrated and monitored oxygen devices.
- Gained strong leadership skills by managing projects from start to finish.
- Gained extensive knowledge in data entry, analysis and reporting.
Education
Bachelor of Science - Information Technology, Project Management, Data Analytics
Capella University
Minneapolis, MN05.2024
High School Diploma - undefined
Maurice J. McDonough High School
05.2014
Skills
- Medical Records Management
- Medical Office Administration
- Analytical and Critical Thinking
- Organization and Time Management
- Critical Thinking
- Leadership
- Data Management
- Information Gathering
- EHR/EMR Software Proficiency
- Microsoft Office 365
- Sharepoint
- Oracle
- Interpersonal Communication
- Active Listening
- Excellent Problem-Solving Skills
- Program Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Management Analyst
Insight Global (Contract)
12.2022 - 06.2023
Assistant Data Analyst
Affiliated Sante Group (Part-Time)
10.2022 - Current
Program Analyst/Financial Analyst
The Ravens Group (Contract)
09.2021 - 12.2022
Administrative Analyst
Innovative Pain Solutions (Part-Time)
03.2017 - Current
Durable Medical Equipment Specialist
Johns Hopkins Home Care Group
01.2015 - 03.2017
Bachelor of Science - Information Technology, Project Management, Data Analytics
Capella University
High School Diploma - undefined
Maurice J. McDonough High School
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