Anthony Lamb
Billings,MT
Summary
Motivated individual with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.
Overview
11
11
years of professional experience
Work History
Supportive Living House Manager
Residential Support Services
Billings , MT
07.2015 - 05.2022
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Assisted residents with daily hygiene and living tasks.
- Managed all intake and discharge paperwork and procedures for residents.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Communicated with delegating nurse to coordinate and complete medical services.
- Effectively supervised staff of 12 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Server
Red Lobster
Billings, MT
03.2013 - 07.2016
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Activities Director
Bonaventure Assisted Living
Billings, MT
08.2012 - 03.2013
- Engaged residents through events, small groups and personal attention.
- Evaluated supplies and requested purchases to meet activity plans.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
- Scheduled movies, entertainment and other special events.
- Coordinated off-site activities and accompanied residents throughout excursions.
- Promoted exceptional quality of life for residents by innovating, organizing and conducting entertaining and stimulating activities.
Education
Nationally Certified Massage Therapist -
National Personal Training Institute of Orlando
Winter Park, FLHigh School Diploma -
Deltona High School
Deltona, FL2007
Skills
- Employee Coaching and Motivation
- Regulatory Filings
- Supporting Daily Living Needs
- Operational Efficiency/Standards
- Emergency Situations
- Administration and Reporting
- Scheduling and Coordinating
- Positive Reinforcement Methods
- Creative Thinking
Timeline
Supportive Living House Manager
Residential Support Services
07.2015 - 05.2022
Server
Red Lobster
03.2013 - 07.2016
Activities Director
Bonaventure Assisted Living
08.2012 - 03.2013
Nationally Certified Massage Therapist -
National Personal Training Institute of Orlando
High School Diploma -
Deltona High School
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