ANTHONY LAROCCA
Charlotte,NC
Summary
Focused and dedicated individual. With every opportunity I'm given I not only exceed expectations but learn and develop new skills to make work more efficient and time effective. Highly adaptable and dedicated, continually seeking ways to meet or exceed goals and fulfill priorities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Gate Technician
Access Control Tecnology
04.2024 - Current
- Managed all Camera service calls in Charlotte and surrounding areas
- Responsible for determining cause of issue, determining if an RMA is needed
- Ordered any parts that would be necessary to complete work
- Worked with dispatch as well as customers to schedule time frames for work to be completed
- Ensured a quick response when an emergency service came up
- Tested all features of gate to make sure they were up to all Safety codes
- Maintained an organized stock of equipment, as well as ordered more when needed
- Produced new documentation to be used company wide that ensures better communication and effeciency
- Helped train new hires to better understand CCTV
- Worked with many different manufactorers equipment as well as their technical support to help ensure the longevity of products
Data-Telephone-Security Technician
MEI - Mike's Electric Inc
07.2023 - 02.2024
- Managed large scale apartment buildings and small-scale state-owned projects to ensure wire paths were neat and effective
- Led a team of apprentices and made sure all work completed was up to standards
- Communicated with Foreman as well as other contractors to ensure completed work didn't interfere with other trades
- Estimated equipment needed for jobs; ordered, maintained and kept stock of equipment and materials used
- Identified and executed most efficient wire runs on multiple projects
- Worked on multiple camera systems and access control including Avigilon, Genetec, Aruba Wifis, Honeywell, DSC and Bosch.
Senior Service Technician
CPI Security Systems Inc.
06.2019 - 07.2023
- Planned larger residential and commercial installations, constructed most efficient course of action and delegated tasks to improve projection completion timeline
- Maintained a high level of product knowledge across features and specifications, corporate promotions, pricing, and discounts
- Provided outstanding customer service and established relationships with customers by ensuring quality customer care
- Exceeded company performance standards for productivity, quality, safety and security enhancements
- Educated customer on how to use equipment and replaced / repaired defective parts, if needed
- Processed paperwork for timely billing and accurately maintained inventory and stock levels
- Trained new technicians on installation process and service requirements, as well as company best practices
- Followed safety standards and maintained a professional presence.
MASTEC - DirecTV/ADT
01.2017 - 06.2019
- Performed all aspects of installation, repair, and modifications for customer service offerings
- Made necessary connections to provide, data, and video service
- Performed miscellaneous technical, sales, administrative, and clerical functions
- Verified all services were working and sold additional services while engaging with customers
- Performed equipment maintenance and followed safety procedures
- Focused on continued learning, received NC Alarm License.
Shift Lead
Farm to Fender Cafe
01.2016 - 01.2017
Lead Prep Chef
Killingtons Restaurant
01.2014 - 01.2016
General Manager
Papa Johns Pizza
01.2009 - 01.2014
Education
Central Piedmont Community College
Skills
- Agile
- Waterfall
- Time Management
- Critical thinking
- Conflict Resolution
- Inventory Management
- Customer Relationship Management
- Safety Adherence
- Network Programming
Certification
- Project Management- Google Coursera, 2023
- OSHA 10
Timeline
Gate Technician
Access Control Tecnology
04.2024 - Current
Data-Telephone-Security Technician
MEI - Mike's Electric Inc
07.2023 - 02.2024
Senior Service Technician
CPI Security Systems Inc.
06.2019 - 07.2023
MASTEC - DirecTV/ADT
01.2017 - 06.2019
Shift Lead
Farm to Fender Cafe
01.2016 - 01.2017
Lead Prep Chef
Killingtons Restaurant
01.2014 - 01.2016
General Manager
Papa Johns Pizza
01.2009 - 01.2014
Central Piedmont Community College