Summary
Overview
Work History
Education
Skills
Timeline
PROFESSIONAL SUMMARY
Generic

ANTHONY LASHLEY

Broomfield,CO

Summary

Dynamic and detail-oriented Help Desk IT/Cybersecurity specialist eager to leverage extensive customer service and problem-solving skills in a challenging internship or employment opportunity. Proven experience as a Help Desk Technician, combined with a strong commitment to self-motivation and continuous learning, positions this candidate as an asset in the fast-paced IT and Cybersecurity landscape. A genuine passion for technology and dedication to serving clients effectively drive the desire to contribute meaningfully to a forward-thinking organization. Prepared to tackle complex challenges while ensuring exceptional support and security solutions.

Overview

10
10
years of professional experience

Work History

Help Desk Technician

Torus Americas
01.2024 - 01.2025
  • Provided basic end-user troubleshooting and desktop support.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem solving.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Assisted customers in finding the issues with systems by navigation of blueprints/drawings.
  • Provided email support in step by step instructions of system errors.

IT Help Desk Support

Elementum 3D
01.2023 - 04.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Reimaged multiple computers and assigned them to the domain/active directory;
  • removed hardware from decommissioned computers and installed components into systems being restored for service;
  • assisted in troubleshooting printer issues for the company and neighboring organizations such as Fortis Metals;
  • downloaded and installed required software through remote PC access on a GCC high network;
  • assisted in addressing Microsoft Defender vulnerability issues including OPENSSL;
  • supported users with troubleshooting and system updates.

Operator/Electrician

Kinder Morgan
01.2019 - 02.2021
  • Ran rigid conduit for numerous electrical jobs around the facility along with the pulling of the wire; assisted in the fixing of all types of lighting around the facility such as high bay lighting and emergency lighting that is stored inside the electrical rooms; traced wire for plc wiring in the electrical rooms; ran all around in order to fix damaged wires to bring back the operation of the belts; assisted in pulled large cables for 3 phase motors that are used in operating the conveyor belts; helped in preventative maintenance for electrical pieces of equipment around the facility; operated skid steer on multiple occasions to help clean coal around the conveyor belt areas and tunnel entrances; operated forklifts and telehandlers to move large wire or other large objects around the facility to handle jobs that need it; operated train and positioner machine in the dumping of coal cars for it to be transported to the coal piles and ultimately dumped onto the boat for transportation; operated a bulldozer on a small amount of occasions for the clean up on a pile of coal in order to have the piles up to standards on how it is placed;

Interior Communications Electrician

United States Navy
10.2014 - 10.2018
  • Maintained and repaired interior communications systems equipment; replaced fluorescent light bulbs in compartments and work spaces onboard ship; made adjustments and solved problems by use of electrical problems by computing voltage drops, ohms, bolts, amperage, circuit capacitance, resistance, and frequencies; safely performed mechanical and electrical troubleshooting on equipment; scheduled and logged maintenance and troubleshooting jobs to be accomplished and had been completed; prepared and interpreted blueprints, wiring diagrams, and sketches to diagnose problems, complete repairs, and accomplish assigned maintenance; installed and inspected dry cell and storage batteries; recharged wet and dry batteries; tested interior communications and gyrocompass equipment; installed telephone and other communications circuits and AC/DC circuits, boxes, switchboards, and bell-buzzer systems; utilized a variety of test equipment for maintenance/repairs such as wire cutters, strippers, drills, soldering irons, ohmmeters, multimeters, rheostats, meggers, and various other electrical and measuring devices; maintained plotters and dead reckoning equipment; maintained and operated TV systems; maintained and repaired shipboard navigation equipment; performed various space preservation tasks to include exterior maintenance, installation of storage units, basic bulkhead repair and lagging, general painting;

Education

Class “A” Technical School - Interior Communications

Great Lakes, IL
Great Lakes, IL

Advanced Technical Training School - Electrical and Mechanical Theory

Great Lakes, IL
Great Lakes, IL

High School Diploma - undefined

Vista Murrieta High School
Murrieta, CA

Bachelor of Science - Cybersecurity

University Colorado Denver
Denver, CO
10-2029

Skills

  • Customer Service
  • Employed active listening to personnel issues that showed up in work center for 85% communication readiness throughout the organization
  • Organized customer equipment malfunctions leading to the correction of 1500 device errors
  • Communication
  • Efficiently managed personnel complaints regarding equipment malfunctions in order to create and correct over 600 maintenance jobs
  • Facilitated a positive communication outlook throughout workplace to instill a motivated culture in the workcenter and among clients
  • Expert in understanding and following oral and written instructions
  • Technical Expertise
  • Troubleshot vital equipment throughout workplace using necessary tools, allowing 100% more active troubleshooting responsibilities
  • Extensively experienced in the utilization of various technical tools in order to provide a more reliable working environment throughout the organization
  • Expert at mechanical/electrical troubleshooting and performing maintenance in accordance with proper job/electrical safety procedures via prior extensive experience as an electrician in the US Navy
  • Proficient with the use of Microsoft Office programs (ex: Word, Office, etc)
  • Self-Motivated
  • Obtained qualifications outside my pay grade and rate in order to make myself a more valuable asset to my shop, division, and department

Timeline

Help Desk Technician

Torus Americas
01.2024 - 01.2025

IT Help Desk Support

Elementum 3D
01.2023 - 04.2023

Operator/Electrician

Kinder Morgan
01.2019 - 02.2021

Interior Communications Electrician

United States Navy
10.2014 - 10.2018

Advanced Technical Training School - Electrical and Mechanical Theory

Great Lakes, IL

High School Diploma - undefined

Vista Murrieta High School

Class “A” Technical School - Interior Communications

Great Lakes, IL

Bachelor of Science - Cybersecurity

University Colorado Denver

PROFESSIONAL SUMMARY

I am a dedicated, passionate, and experienced professional with the ability to balance the necessity of working with clients in need of care and support whilst balancing an on-call schedule. I can easily maintain a professional and good relationship with the aforementioned clients with an accompanying solid, problem-solving attitude.

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