ANTHONY LASHLEY
Broomfield,CO
Summary
Dynamic and detail-oriented Help Desk IT/Cybersecurity specialist eager to leverage extensive customer service and problem-solving skills in a challenging internship or employment opportunity. Proven experience as a Help Desk Technician, combined with a strong commitment to self-motivation and continuous learning, positions this candidate as an asset in the fast-paced IT and Cybersecurity landscape. A genuine passion for technology and dedication to serving clients effectively drive the desire to contribute meaningfully to a forward-thinking organization. Prepared to tackle complex challenges while ensuring exceptional support and security solutions.
Overview
10
10
years of professional experience
Work History
Help Desk Technician
Torus Americas
Golden, CO
01.2024 - 01.2025
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem solving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Assisted customers in finding the issues with systems by navigation of blueprints/drawings.
- Provided email support in step by step instructions of system errors.
IT Help Desk Support
Elementum 3D
Denver, CO
01.2023 - 04.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Reimaged multiple computers and assigned them to the domain/active directory;
- removed hardware from decommissioned computers and installed components into systems being restored for service;
- assisted in troubleshooting printer issues for the company and neighboring organizations such as Fortis Metals;
- downloaded and installed required software through remote PC access on a GCC high network;
- assisted in addressing Microsoft Defender vulnerability issues including OPENSSL;
- supported users with troubleshooting and system updates.
Operator/Electrician
Kinder Morgan
01.2019 - 02.2021
- Ran rigid conduit for numerous electrical jobs around the facility along with the pulling of the wire; assisted in the fixing of all types of lighting around the facility such as high bay lighting and emergency lighting that is stored inside the electrical rooms; traced wire for plc wiring in the electrical rooms; ran all around in order to fix damaged wires to bring back the operation of the belts; assisted in pulled large cables for 3 phase motors that are used in operating the conveyor belts; helped in preventative maintenance for electrical pieces of equipment around the facility; operated skid steer on multiple occasions to help clean coal around the conveyor belt areas and tunnel entrances; operated forklifts and telehandlers to move large wire or other large objects around the facility to handle jobs that need it; operated train and positioner machine in the dumping of coal cars for it to be transported to the coal piles and ultimately dumped onto the boat for transportation; operated a bulldozer on a small amount of occasions for the clean up on a pile of coal in order to have the piles up to standards on how it is placed;
Interior Communications Electrician
United States Navy
10.2014 - 10.2018
- Maintained and repaired interior communications systems equipment; replaced fluorescent light bulbs in compartments and work spaces onboard ship; made adjustments and solved problems by use of electrical problems by computing voltage drops, ohms, bolts, amperage, circuit capacitance, resistance, and frequencies; safely performed mechanical and electrical troubleshooting on equipment; scheduled and logged maintenance and troubleshooting jobs to be accomplished and had been completed; prepared and interpreted blueprints, wiring diagrams, and sketches to diagnose problems, complete repairs, and accomplish assigned maintenance; installed and inspected dry cell and storage batteries; recharged wet and dry batteries; tested interior communications and gyrocompass equipment; installed telephone and other communications circuits and AC/DC circuits, boxes, switchboards, and bell-buzzer systems; utilized a variety of test equipment for maintenance/repairs such as wire cutters, strippers, drills, soldering irons, ohmmeters, multimeters, rheostats, meggers, and various other electrical and measuring devices; maintained plotters and dead reckoning equipment; maintained and operated TV systems; maintained and repaired shipboard navigation equipment; performed various space preservation tasks to include exterior maintenance, installation of storage units, basic bulkhead repair and lagging, general painting;
Education
Class “A” Technical School - Interior Communications
Great Lakes, IL
Great Lakes, ILAdvanced Technical Training School - Electrical and Mechanical Theory
Great Lakes, IL
Great Lakes, ILHigh School Diploma - undefined
Vista Murrieta High School
Murrieta, CABachelor of Science - Cybersecurity
University Colorado Denver
Denver, CO10-2029
Skills
- Customer Service
- Employed active listening to personnel issues that showed up in work center for 85% communication readiness throughout the organization
- Organized customer equipment malfunctions leading to the correction of 1500 device errors
- Communication
- Efficiently managed personnel complaints regarding equipment malfunctions in order to create and correct over 600 maintenance jobs
- Facilitated a positive communication outlook throughout workplace to instill a motivated culture in the workcenter and among clients
- Expert in understanding and following oral and written instructions
- Technical Expertise
- Troubleshot vital equipment throughout workplace using necessary tools, allowing 100% more active troubleshooting responsibilities
- Extensively experienced in the utilization of various technical tools in order to provide a more reliable working environment throughout the organization
- Expert at mechanical/electrical troubleshooting and performing maintenance in accordance with proper job/electrical safety procedures via prior extensive experience as an electrician in the US Navy
- Proficient with the use of Microsoft Office programs (ex: Word, Office, etc)
- Self-Motivated
- Obtained qualifications outside my pay grade and rate in order to make myself a more valuable asset to my shop, division, and department
Timeline
Help Desk Technician
Torus Americas
01.2024 - 01.2025
IT Help Desk Support
Elementum 3D
01.2023 - 04.2023
Operator/Electrician
Kinder Morgan
01.2019 - 02.2021
Interior Communications Electrician
United States Navy
10.2014 - 10.2018
Advanced Technical Training School - Electrical and Mechanical Theory
Great Lakes, IL
High School Diploma - undefined
Vista Murrieta High School
Class “A” Technical School - Interior Communications
Great Lakes, IL
Bachelor of Science - Cybersecurity
University Colorado Denver
PROFESSIONAL SUMMARY
I am a dedicated, passionate, and experienced professional with the ability to balance the necessity of working with clients in need of care and support whilst balancing an on-call schedule. I can easily maintain a professional and good relationship with the aforementioned clients with an accompanying solid, problem-solving attitude.