Anthony Legg
Fort Cavazos,TX
Summary
Adept IT Support Specialist with a proven track record at the US Army, enhancing system functionality and user satisfaction. Expert in Configuration Management and Client Relationship Building, significantly improved service delivery and resolved complex issues, leveraging skills in Software Installation and Desktop Support to bolster security and efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Support Specialist
US Army
11.2017 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Created user accounts and assigned permissions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Provided Customer Support to over 250 users while deployed to the Middle East.
Education
Bachelors of I.T - Information Technology
Western Governors University
Salt Lake City, UT05.2027
Skills
- Configuration Management
- System enhancement
- Mobile Device Management
- Software Licensing
- Virtualization Technologies
- User Training
- Helpdesk call support
- Software Installation
- System Configuration
- Client Relationship Building
- Desktop support
- Telecommunications network oversight
- Wireless Networking
Certification
Security +
December 2022
Fiber Optic Installer
October 2022
Timeline
IT Support Specialist
US Army
11.2017 - Current
Bachelors of I.T - Information Technology
Western Governors University