Anthony Lickness
Jacksonville,FL
Summary
Dynamic professional with extensive experience managing and directing front-line teams to consistently achieve operational goals. Proven ability to leverage effective communication and leadership techniques to foster a collaborative environment that promotes smooth workflows and high morale. Demonstrated success in implementing process improvements that enhance efficiency while ensuring strict compliance with safety standards. Committed to driving team performance and operational excellence through strategic oversight and innovative problem-solving.
Overview
12
12
years of professional experience
Work History
Front line Supervisor
UPS
Jacksonville, FL
11.2018 - Current
- Directed staffing initiatives to align personnel resources with operational needs.
- Ensured timely completion of timecards to facilitate payroll operations.
- Conducted comprehensive training sessions for new staff members, focusing on company policies and best practices.
- Conducted performance evaluations and prepared written reports on staff conduct to uphold workplace standards.
- Compiled daily reports and managed email communications to support team operations. Assisted in maintaining accurate records and facilitating smooth information flow. Contributed to team efficiency by ensuring timely completion of reporting tasks.
- Collaborated with front line supervisors and management to identify and resolve operational challenges.
- Ensured accuracy of truck lineup for efficient loading operations.
- Informed employees of weekly start times and projected volume to ensure operational readiness.
- Managed daily operational activities, prioritizing compliance with safety and quality protocols.
- Guided team members through training initiatives, resulting in improved performance and increased productivity.
Web Customer Service
Venus Fashions
Jacksonville, FL
01.2014 - 11.2018
- Addressed and resolved diverse customer inquiries via email and chat to enhance customer satisfaction.
- Resolved customer order and return inquiries, leading to improved satisfaction rates. Enhanced return process efficiency through effective communication and problem-solving. Achieved positive feedback from customers regarding support received.
- Analyzed challenges and executed resolutions to maintain service quality and customer satisfaction.
- Exhibited strong personal responsibility to drive project success and team collaboration.
- Optimized workflow processes to enhance productivity in high-pressure environments.
Education
Logistics Management
FSCJ
Jacksonville, FLSkills
- Customer-focused approach
- Staff development assistance
- Engagement techniques
- Field proficiency
Timeline
Front line Supervisor
UPS
11.2018 - Current
Web Customer Service
Venus Fashions
01.2014 - 11.2018
Logistics Management
FSCJ