Summary
Overview
Work History
Education
Skills
Certification
Timeline
SoftwareEngineer
ANTHONY LIGGETT

ANTHONY LIGGETT

Massillon,Ohio

Summary

Detail-oriented, organized and meticulous Solution Engineer. Experienced in developing applications, databases and RPA enterprise solutions. Smart professional with proven troubleshooting and debugging capabilities for resolving complex technical issues.

Overview

7
7
years of professional experience
5
5

Certifications

Work History

Solution Engineer

KeyBank
08.2021 - Current
  • RPA and Low Code developer (UiPath, OutSystems, Power Automate, Automation Anywhere, Abbyy, VB.Net)
  • Deployment of enterprise RPA components: bots, robots, development tools.
  • Performed standard IT functions by analyzing, evaluating and debugging system programs.
  • Corrected, modified and upgraded software to improve performance.
  • Authored code fixes and enhancements for inclusion in future code releases and patches.
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.

HelloWallet Application Support Lead

KeyBank
06.2018 - 04.2020
  • Create tickets for product issue using a ticketing software system
  • Maintain and troubleshoot user’s login access, including some database maintenance
  • Work closely with Internal IT Support and Application Developers on application updates, hot fixes, and enhancement requests
  • Attend meetings with stakeholders and other lines of business, regarding support volume and detailed analysis of trending issues
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.

Senior Customer Service Specialist

KeyBank
01.2017 - 06.2018
  • Recognize client needs and opportunities to offer additional or enhanced products and services
  • Build rapport and strengthen client relationships while servicing client needs with account inquiries, servicing needs, and issue resolution.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

Java Developer Graduate - Information Technology

Tech Elevator
Cleveland, OH
08.2021

ITF+ Certification - Information Technology

CompTIA
10.2020

No Degree - Information Technology

Cuyahoga Community College
01.2017

Skills

  • Expert Communication
  • UiPath (Robotic Process Automation)
  • OutSystems (Low Code)
  • Artificial Intelligence (AI) & Machine Learning (ML)
  • Abbyy (Intelligent Document Processing)
  • Java
  • Enterprise Software
  • HTML & CSS
  • SQL
  • REST & SOAP APIs

Certification

  • CompTIA ITF+
  • Career Essentials in Generative AI by Microsoft and LinkedIn
  • Career Essentials in Software Development by Microsoft and LinkedIn
  • UiPath RPA Developer Advanced
  • Java Developer Graduate

Timeline

Solution Engineer

KeyBank
08.2021 - Current

HelloWallet Application Support Lead

KeyBank
06.2018 - 04.2020

Senior Customer Service Specialist

KeyBank
01.2017 - 06.2018

Java Developer Graduate - Information Technology

Tech Elevator

ITF+ Certification - Information Technology

CompTIA

No Degree - Information Technology

Cuyahoga Community College
ANTHONY LIGGETT