ANTHONY LIGGETT
Massillon,Ohio
Summary
Detail-oriented, organized and meticulous Solution Engineer. Experienced in developing applications, databases and RPA enterprise solutions. Smart professional with proven troubleshooting and debugging capabilities for resolving complex technical issues.
Overview
7
7
years of professional experience
5
5
Certifications
Work History
Solution Engineer
KeyBank
08.2021 - Current
- RPA and Low Code developer (UiPath, OutSystems, Power Automate, Automation Anywhere, Abbyy, VB.Net)
- Deployment of enterprise RPA components: bots, robots, development tools.
- Performed standard IT functions by analyzing, evaluating and debugging system programs.
- Corrected, modified and upgraded software to improve performance.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
HelloWallet Application Support Lead
KeyBank
06.2018 - 04.2020
- Create tickets for product issue using a ticketing software system
- Maintain and troubleshoot user’s login access, including some database maintenance
- Work closely with Internal IT Support and Application Developers on application updates, hot fixes, and enhancement requests
- Attend meetings with stakeholders and other lines of business, regarding support volume and detailed analysis of trending issues
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
Senior Customer Service Specialist
KeyBank
01.2017 - 06.2018
- Recognize client needs and opportunities to offer additional or enhanced products and services
- Build rapport and strengthen client relationships while servicing client needs with account inquiries, servicing needs, and issue resolution.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Java Developer Graduate - Information Technology
Tech Elevator
Cleveland, OH08.2021
ITF+ Certification - Information Technology
CompTIA
10.2020
No Degree - Information Technology
Cuyahoga Community College
01.2017
Skills
- Expert Communication
- UiPath (Robotic Process Automation)
- OutSystems (Low Code)
- Artificial Intelligence (AI) & Machine Learning (ML)
- Abbyy (Intelligent Document Processing)
- Java
- Enterprise Software
- HTML & CSS
- SQL
- REST & SOAP APIs
Certification
- CompTIA ITF+
- Career Essentials in Generative AI by Microsoft and LinkedIn
- Career Essentials in Software Development by Microsoft and LinkedIn
- UiPath RPA Developer Advanced
- Java Developer Graduate
Timeline
Solution Engineer
KeyBank
08.2021 - Current
HelloWallet Application Support Lead
KeyBank
06.2018 - 04.2020
Senior Customer Service Specialist
KeyBank
01.2017 - 06.2018
Java Developer Graduate - Information Technology
Tech Elevator
ITF+ Certification - Information Technology
CompTIA
No Degree - Information Technology
Cuyahoga Community College