Anthony Lockhart
Augusta
Overview
12
12
years of professional experience
Work History
Account Manager II
American Red Cross Blood Services
Morgantown
12.2012 - Current
- Established strong relationships with decision-makers and influencers within client organizations.
- Solicited feedback from customers on their experience with products or services.
- Managed multiple accounts simultaneously while meeting deadlines.
- Onboarded new team members to integrate into organization.
- Utilized problem-solving skills when dealing with difficult customers.
- Addressed customer questions and concerns regarding products and services.
- Greeted and assisted customers to foster positive experiences.
- Developed and executed strategic plans to penetrate new markets and acquire new clients.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Resolved customer complaints in a timely manner.
Education
High School Diploma -
Hampshire High
Romney12-2002
Skills
- Client relationship management
- Account management
- Customer feedback analysis
- Strategic planning
- Market research
- Problem solving
- Conflict resolution
- Team building
- Employee onboarding
- Effective communication
- Time management
- Customer service
- Data analysis
- Negotiation skills
- Persuasive communication expertise
- Persuasive negotiations
- Business development and planning
- Lead development
- Networking skills
- Client meetings
- Customer satisfaction
- Account development
- Cold calling
- Complaint management
- Business negotiation
- Excellent communication skills
Accomplishments
- President's club award Recipient (multiple years)
- Culture club Member, 2024-2025
- Engage committee (multiple years)
Timeline
Account Manager II
American Red Cross Blood Services
12.2012 - Current
High School Diploma -
Hampshire High