Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Stephanie Moon

Rhome,TX

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Account Manager II

Blackhawk Network
09.2021 - Current
  • Increased card partner satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Educated card partners on marketing opportunities to grow their business.
  • Liaison between card partners and distribution partners and/or customer service to resolve issues.
  • Assist with onboarding new card partners and expansion of existing
  • Manage inventory for my card partners products.

Expeditor

Cooper Installation Services
03.2018 - 09.2021
  • Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
  • Generated solutions to issues during installations.
  • Coordinated with customers and installers to schedule and execute install projects.
  • Worked with customers and department heads to facilitate flow of materials to and from job sites and departments.

Customer Order Specialist

The Home Depot
07.2006 - 03.2018
  • Provided exceptional customer service, resolving issues promptly and professionally.
  • Monitored orders and delivered status updates to customers regarding arrivals and installations.
  • Established effective working relationships with internal employees, service providers and customers.
  • Assisted call-in customers with questions and orders.
  • Assisted with clearing the books at all stores within my district for inventory purposes.


Education

Associate of Applied Science - Human Resources Management

Collin College
McKinney, TX
05.2019

Associate of Arts -

Tyler Junior College
Tyler, TX
05.2008

Skills

  • Account Management
  • Customer Service
  • Vendor Relations
  • Client Relationship Management
  • Schedule Management
  • Account Servicing
  • Client Meetings

Websites

Certification

  • Human Resource Management certificate

Timeline

Account Manager II

Blackhawk Network
09.2021 - Current

Expeditor

Cooper Installation Services
03.2018 - 09.2021

Customer Order Specialist

The Home Depot
07.2006 - 03.2018

Associate of Applied Science - Human Resources Management

Collin College

Associate of Arts -

Tyler Junior College

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Stephanie Moon