Anthony Lopez
West Palm Beach,FL
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Center For Bone And Joint Surgery
2022.11 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Scheduled, coordinated and confirmed appointments and meetings.
Manager
The UPS Store Inc.
2021.04 - 2022.11
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Established team priorities, maintained schedules and monitored performance.
Education
Associate of Arts - IT
Palm Beach State College
Lake Worth, FL05.2026
High School Diploma -
John I. Leonard High School
Greenacres, FL05.2021
Skills
- Project Management
- Spreadsheet tracking
- Clerical Support
- Office Administration
- Cash Handling
- Issue handling
- Multi-Line Telephone Systems
- Technical Support
- Problem-solving skills
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Center For Bone And Joint Surgery
2022.11 - Current
Manager
The UPS Store Inc.
2021.04 - 2022.11
Associate of Arts - IT
Palm Beach State College
High School Diploma -
John I. Leonard High School
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