Anthony Lubcker
Copperas Cove
Summary
Dynamic Service Manager with a proven track record at Brabandt Equipment, enhancing customer satisfaction through strategic initiatives and process improvements. Skilled in team leadership and equipment maintenance, I foster operational efficiency and reliability while mentoring staff to elevate service delivery standards. Committed to troubleshooting and optimizing workflows for superior performance.
Overview
36
36
years of professional experience
Work History
Service Manager
Brabandt Equipment
02.2018 - Current
- Oversaw daily operations to ensure optimal service delivery and equipment performance.
- Led a team of technicians, enhancing skills through mentorship and training programs.
- Implemented process improvements that increased efficiency in service workflows.
- Developed strategic initiatives to enhance customer satisfaction and loyalty.
- Cultivated relationships with clients to understand needs and tailor service solutions effectively.
- Provided maintenance and operation training for customers to assist them in getting the most out of their equipment.
Lead Field Service Technician
Vermeer Equipment Of Texas
08.1997 - 02.2018
- Led installation and maintenance of complex systems, ensuring optimal performance and reliability.
- Trained and mentored junior technicians, enhancing team skills and knowledge transfer.
- Diagnosed technical issues in the field, providing timely solutions to minimize downtime.
- Developed detailed service reports documenting repairs and system performance for client records.
- Maintained up-to-date industry certifications, ensuring adherence to professional standards in service delivery.
Shop Foreman
US Army
08.1989 - 08.1997
- Supervised daily operations, ensuring adherence to safety protocols and efficiency standards.
- Trained and mentored junior staff on best practices and equipment usage.
- Implemented process improvements that enhanced workflow and reduced downtime.
- Coordinated maintenance schedules for equipment to maximize operational readiness.
- Facilitated communication between teams to enhance collaboration and problem-solving.
- Used hand and power tools, equipment, and instruments accurately.
- Developed training materials for staff development programs, fostering skill enhancement.
- Oversaw maintenance and repair of shop equipment.
- Reduced machine downtime by performing regular maintenance checks and addressing issues promptly.
Education
High School Diploma -
Riverside Military Acadamy
Gainesville, GASkills
- Service delivery
- Team leadership
- Process improvement
- Customer satisfaction
- Equipment maintenance
- Workflow optimization
- Performance reporting
- Safety protocols
- Troubleshooting skills
- Staff mentoring
- Operational efficiency
- System diagnostics
- Problem-solving
- Critical thinking
- Reliable and responsible
Timeline
Service Manager
Brabandt Equipment
02.2018 - Current
Lead Field Service Technician
Vermeer Equipment Of Texas
08.1997 - 02.2018
Shop Foreman
US Army
08.1989 - 08.1997
High School Diploma -
Riverside Military Acadamy