Anthony Luckett
New London,WI
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker.
Overview
6
6
years of professional experience
Work History
Hospitality Worker
The Landing On The Wolf
03.2017 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
Bartender
The Landing On The Wolf
03.2017 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Housekeeper
Cobblestone Hotel And Suites
05.2021 - 08.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Sorted, laundered and put away various laundry items.
Hospitality Team Member
Cobblestone Hotel And Suites
05.2021 - 08.2023
- Collaborated with various team members to meet guests' requests.
- Established and maintained relationships with key customers to promote satisfaction and loyalty.
- Developed and executed strategies to improve operational efficiency.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
Hotel Front Desk Clerk
Cobblestone Hotel And Suites
04.2021 - 08.2023
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
Education
GED -
Dayton Public
Dayton, OH03.2006
Skills
- Cash Drawer Reconciliation
- Shift Coverage
- Patient Rights
- Event Preparation
- Custom Drink Preparation
- Cleaning and Sanitizing
- Cash Register Operations
- Guest Relations
- Serve Guests
- Room Preparation
Timeline
Housekeeper
Cobblestone Hotel And Suites
05.2021 - 08.2023
Hospitality Team Member
Cobblestone Hotel And Suites
05.2021 - 08.2023
Hotel Front Desk Clerk
Cobblestone Hotel And Suites
04.2021 - 08.2023
Hospitality Worker
The Landing On The Wolf
03.2017 - Current
Bartender
The Landing On The Wolf
03.2017 - Current
GED -
Dayton Public